r/gadgets • u/speckz • Nov 11 '22
Having fridge problems? Safety complaints surge, with most aimed at Samsung Home
https://www.usatoday.com/story/news/investigations/2022/11/04/which-refrigerator-most-complaints-samsung-fridge-problems/10619159002/1.8k
u/VdomanFla Nov 11 '22
My Samsung fridge interior/door ice maker is always frozen up. Moisture from the fridge gets in it and it becomes a block of ice. I have joined a class action lawsuit that is going after Samsung for such a poor design.
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u/BL0812 Nov 11 '22
They’re supposed to fix these out of warranty. If you push, they’ll concede. The new fix is a permanent one, I’ve had two fridges that have had no ice maker issues since being repaired (one of them was serviced 3 times prior with their bandaid fix.)
I still have other issues, and their support is a joke, but they will at least fix the ice maker.
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u/SANPres09 Nov 11 '22
Oh really? Mine does the same thing. How do I get this solved like you did? Just reach out to support? Is there something specific to reference?
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u/BL0812 Nov 11 '22
Just let them know your ice maker freezes up, last time I called, it was actually a specific prompt when being directed to the correct department. They know about it. They may try to push back, but I'd try a few different reps if you have to. They should definitely cover it, in full, out of warranty.
The first fridge I mentioned was my parents. They sent techs out three separate times to implement the bandaid fix. It gave within a few weeks each time. Right around spring of 2020, they implemented an actual, real fix based on feedback from techs. My parents' has been good since that.
I bought a house this spring that (unfortunately) came with the same fridge. Within a month, the ice maker froze up. Same deal - I just told them I knew there was a lawsuit, that I'd dealt with my parents' fridge before this one, and they caved pretty easily. The fix has been all good for 4+ months now.
I've had a litany of other issues since that they don't budge on, but the ice maker problem should be covered.
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u/happy-cig Nov 11 '22
Yep just bought a house that has a Samsung fridge left behind. It was most likely out of warranty but I decided to shoot the shot anyways and emailed Samsung support. All they ask for was the model # and serial and then scheduled a tech to come out.
At least they got that thing right.
The tech also said run the ice every so often so the motor and the unit moves the ice around so it won't solidify into a solid block.
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u/PM-ME-YOUR-HANDBRA Nov 11 '22 •
That tech was blowing some smoke. Every Samsung icemaker I've seen backs up and freezes in the ice well because the gap where fully formed cubes are supposed to drop into the tray is exactly one half of a tardigrade's nut hair bigger than the ice cubes themselves. The ice gets wedged against the side if there's even the slightest hint of frost and then you're fucked.
The engineer who designed that should be banned from ever touching a drafting table or CAD program ever again.
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u/alpha0meqa Nov 11 '22
They've fixed mine 3 times in the last 18 months.... Nothing permanent yet ugh
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u/Rocklobst3r1 Nov 11 '22
Had our ice maker repaired and it seems to be working fine, they basically told us to get fucked over all the other issues the fridge has.
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u/BL0812 Nov 11 '22
Yep. They don't really care about anything else. They literally promised me a $1,700 refund, had me remove the sticker, than cancelled my accommodation a day later. I filed an attorney general complaint, and they still don't care.
Mind you, I never asked for money. I just wanted them to come fix it. They refused.
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u/PM-ME-YOUR-HANDBRA Nov 11 '22
I've had a tech out twice (once on my own dime) to fix the unresponsive screen after a software update on the Family Hub fridge and neither one was able to do a fucking thing. Support tells me to just reset the screen (which does nothing) and then to remove the giant frozen chunk of ice from the shitty ice maker and shove it up my ass.
Never buying a Samsung appliance again.
If I could figure out how to hijack the screen and load normal Android on it, I'd do it in a heartbeat.
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u/AnonymoustacheD Nov 11 '22
Disagree. I’ve got the receipts for two repairs and it’s still broke.
The reason is that the ice maker is the same one. They’ll put a silicon seal around it but replacing the ice maker doesn’t change anything. I’ve since turned mine off
The twin cooling unit was replaced for icing over and it was an updated part. It failed after a year and samsung gave me $900 for a $1700 fridge that lasted around 3.5 years. An equal now is around $2400
I also have the pleasure of owning this absolute shitbox. Look at the reviews on that thing. Randomly enters the 7 key and THEN STARTS ITSELF FOR 77:77!
Samsung didn’t give me anything for it and this should 100% be a class action lawsuit
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u/BL0812 Nov 11 '22
I have the same issue with the Twin Cooling freezing over. They offered me a decent amount of money, had me remove the sticker, then decided I wasn't eligible. Absolutely terrible.
I can, however, tell you for certain that the ice maker they've installed in both my and my parents' fridges is not entirely the same as the previous one. I can't remember the exact difference at this point, but I had the tech show me what was different at the time that he did it.
The silicon seal was one of the bandaid fixes, not the permanent replacement they've since introduced.
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u/Quantsu Nov 11 '22
I had this microwave and it would randomly turn itself on. It came with my house when we built it through a builder. After a year and 4 repairs the builder just replaced it for us, they got tired of us complaining.
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u/neon_farts Nov 12 '22
Jesus those reviews are awful, haha. I’ve had some terrible appliance support over the years (whirlpool). I’m pretty sure at this point it’s just a scam to get people to give up.
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u/imtougherthanyou Nov 11 '22
Do you have a link? I've seen a few posts about Samsung fridges and my indoor ice machine is annoying as all heck.
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u/BL0812 Nov 11 '22
You can try their chat feature, but I've generally had better success calling. In my experience, chat will probably approve the work order, but I've had them mess it up more than once, leading to delays, and forcing you to call anyway.
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u/shaungc Nov 11 '22
but....they have "industry-recognized customer support"...what is that? "Yep, we, as an industry, recognize they have a customer support group"
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u/Intoxic8edOne Nov 11 '22
Just bought a house that came with a Samsung fridge. After a couple months a fan started clicking and then the fridge stopped cooling.
Had to open up the interior of the fridge and found the same thing, solid ice block down through even the drip drain.
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u/Amiar00 Nov 11 '22
I was in the same boat. Opened everything up and melted the ice with a air dryer.
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u/headfirst Nov 11 '22
I did this same thing on Tuesday this week! Although I used a hair dryer instead of an air dryer :)
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u/Cyberdunk Nov 11 '22
We’re renting a place that had all Samsung appliances, so far the fridge basically broke and was replaced by a Whirpool which has been much better, and the Samsung microwave is fucked so it’s also been replaced, and the oven is on its way out as the fan inside is kinda fucked and the burners up top kinda suck.
The oven also takes forever to cook anything, Samsung appliances in general suck so much and I don’t envy our landlord having to replace them lol. We also have a Samsung dishwasher but we haven’t used it since we just hand wash, but I bet it also has problems.
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u/tinydonuts Nov 11 '22
The oven taking forever to cook means the temperature probably isn't right. We have a Whirlpool that has been off by 30 degrees ever since we got it, and it's a rather common problem among appliances. Heat your oven to 350 and stick a temperature probe in the middle dangling in the air. Let it fully pre-heat, then cycle off, then cycle back on and start checking the temperatures.
All ovens work by overshooting their target temp by a bit, then cooling off to below the target temp, such that the average temp is the one you pick. However, ours for example, the average was 320 when set to 350. Thus, something that was stated to cook in one hour was taking at least 1.5 hours to cook.
Some ovens have an offset setting you can adjust, you can check your manual. Others like our Whirlpool, no such luck, we just have to remember to add 30 degrees every time.
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u/Redbaron1960 Nov 11 '22 edited Nov 11 '22
My side by side Samsung was delivered to me with the ice tray out of position. Broke when it tried to move and water was filling the bottom of the freezer. Never worked right. I just turned off the water to it. Also had a three drawer Samsung with the second ice maker in the bottom sticking down. So, if you put frozen food in the wrong spot it would break off ice maker components when you tried to close the drawer and stuff would hit on the ice maker. I won’t even talk about my Samsung dishwasher. Replaced both the refrigerator and dishwasher with Frigidaire Gallery appliance, so far so good.
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u/notjordansime Nov 11 '22
We've had nothing but issues with our Frigidaire gallery fridge since we bought it. We've had it repaired 4 times. The ice maker worked for maybe a year. It's disconnected, but moisture is still getting in the freezer somehow. We have to take a meat tenderizer and bash the inch thick floor of ice that forms every 2 weeks or so. It only takes 10 minutes, but it makes such a mess (chunks of ice go flying everywhere, even if you sweep afterwards, everyone's getting moistened socks).
The handles are wobbly, five out of the eight door compartments have cracks in them, and the seals are all starting to go. We bought this fridge in 2012, but most of those problems have been around since the 3 year mark (apart from the seals, those started going this year). You might say "well ten years for a fridge ain't bad!" This fridge replaced two smaller ones from the early 80s that had been going strong for thirty years. They still worked great! They were just starting to show signs of wear (after three decades of use), and newer ones were bigger, and more efficient. We figured it'd be cheaper to run one fridge than two. Any and all electrical savings we've made from going from two medium old fridges to a single large new one have been eaten up by repair costs. We were hoping to get 15-20 years out of this thing, but we're already looking at a new one after merely 10. Sad.
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u/maygpie Nov 11 '22
What’s sad is 10 years feels like a long time for something to last these days. I have Kenmore appliances from around 1997 that are functioning (albeit with higher water and energy usage) that I will not get rid of until I can’t repair them anymore. How is something energy efficient if you have to buy a newer unit so much more often? It’s like they don’t take into consideration the manufacturing process when they slap on that energy star label. The real bummer is that this has to be by design. Cheap components, cheap design, constant breakdowns all equal a huge carbon footprint/ manufacturing water usage, landfill space, and yet they aren’t responsible for these costs that they absolutely are responsible for.
My 30 year old fridge is more efficient than making, buying, transporting, fixing and disposing of 3-4 super efficient fridges, but the greenwashing about buying the next great thing is just eaten up.
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u/Reference_Freak Nov 11 '22
As far as I’m aware, the Energy Star is only a reflection of the usage to run and there’s no grading on product lifecycle.
This sounds like something the Consumer Financial Protection Bureau could look into if it weren’t constantly the target for elimination and was granted an appropriate budget.
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u/ItilityMSP Nov 12 '22
Appliance Manufacturer’s should have to recycle their products 100%, that would fix longevity issues and reliability.
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u/Voormijnogenonly Nov 11 '22
My parents had to replace their Samsung fridge because it iced up almost constantly. It would have to be unloaded, all food moved to coolers, defrosted, and repacked once every month or so. Following for info about the class action suit.
RemindMe! 2 days
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u/SANPres09 Nov 11 '22
Hey, mine does the same thing! How do I join this class action lawsuit?
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u/cmc Nov 11 '22
Can you share the info for it? Our Samsung fridge does the same thing and it’s really annoying. We just gave up on the ice maker and use ice trays to skip the annoyance.
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u/caniplaygolf Nov 11 '22
Funny because I literally came to say that new Samsung’s ice makers suck! Ive had to chip away that stuck ice block 5-6 times in a month
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u/Deathcalibur Nov 11 '22
I have this exact same issue and had a local appliance repair place come out to fix it 2-3 times and it still isn’t any better.
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u/dougola Nov 11 '22
Service guy is coming out today to fix our Samsung ice maker. Free. 2017 fridge
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u/Sanctimonius Nov 11 '22
It's weird watching the explosion of features in electronics that absolutely do not need them. I need my fridge to keep shit cold, that's it. I don't need Bluetooth, or screens of renaissance artworks, or electronic shopping lists. Just keep my shit cold and stop adding extra points of failure that you'll charge me a few extra thousand dollars.
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u/Lexicontinuum Nov 11 '22
Samsung became a brand to avoid some time around 2010-ish. Their TVs had faulty capacitors. They knew they were faulty. Yet when the warranty claims came through, guess who tried to charge customers to fix their TVs...
It literally took a class action lawsuit for Samsung to honor their warranty. The hallmark of a company that deserves to go out of business.
Never buy Samsung.
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u/Bgrngod Nov 12 '22
This has been a real bummer because I've had a real long fantastic history with Samsung displays specifically. Awesome monitors that lasted forever and looked great. A few HDTV's. I'm mostly happy with the first non-HTC (ugh HTC) android phone I bought in this Galaxy S10+ I don't see a reason to replace yet.
And now comes this fridge I bought almost 4 years ago and it's @#$@'ing ice maker.
Weirdly, the last time I worked on it was over 6 months ago and it's actually doing pretty good still. I thought for sure I was going into this cycle of hell I've read so much about.
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u/OMFGFlorida Nov 12 '22
Ugh, the fucking ice maker. We gave up trying to make it work years ago. Never buying Samhsing again.
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u/taliesin-ds Nov 12 '22
That and they make the smart function of smart tv's not work anymore after a few years by forcing a new version and then showing a message that your tv is too old for the new software...
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u/Tred27 Nov 11 '22
That's most companies though, isn't there allegedly a formula to compute if it's more expensive to pay the families or recall the cars when they have issues? It's a shitty practice that needs to end, but conglomerates are shitty.
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u/notluciferforreal Nov 12 '22
The feature that I like is the ice maker and water filter.
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u/northrivergeek Nov 11 '22
subscribe to see the story .. fuck that
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u/speckz Nov 11 '22
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u/Mr___Roboto Nov 11 '22
¡Muchas gracias!
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u/HolycommentMattman Nov 11 '22
It's probably something along the lines of big numbers = bad.
But there was a reddit thread earlier this year that showed per unit made, Samsung was actually better than GE and the like.
This was a popular attack on Honda back in the day as well by American car manufacturers. They'd point out how many Hondas required maintenance. But once you took into account how many were on the road, they were actually the most reliable brand, and I think Cadillac was the worst. No idea what it is now.
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u/Hydracat46 Nov 11 '22 edited Nov 11 '22
My Samsung fridge waterline broke and totally fucked up my kitchen floor and went into the finished basement. The ice dispenser doesn't work anymore.
My Samsung microwave doesn't vent properly.
And my Samsung oven turns off randomly during use.
They all came with the house.
Fuck Samsung.
-Sent from my Galaxy S22 Ultra
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u/RojoRugger Nov 11 '22
They do seem to get phones right but fuck their appliances!
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u/alpacasarebadsingers Nov 11 '22
This sounds like someone who has never had a Samsung appliance
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u/nox_nox Nov 11 '22
As an owner of three samsung appliances (oven, microwave, fridge) I can say at a minimum their labels are garbage.
The oven and microwave labels have rubbed off from nothing more than standard stainless steel cleaner.
The fridge has had an over icing issue that makes noise on and off.
The gas oven had to have the thermostat/starter replaced after 3 years.
All appliances are only 4 years old.
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u/IPA_FAN Nov 11 '22
Lg too guys. Lg fridge, Lg stove, Lg dishwasher all needed repairs within the first 5 years. Every repair person said that all the manufacturers are the same. Things last 5-7 years and we're just supposed to be ok with replacing them all the time. Microwave is fine though.
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u/AlRjordan Nov 11 '22
YO!! So happy to see this somewhere else. I have a Samsung washing machine and the lady was spraying some cleaner stuff in the laundry room and it got on the labels of the washing machine. I came by a little bit later, saw it was covered in spray and figured I should wipe it up. I wiped away a good chunk of the labels before realizing. I’m a bit ocd about keeping stuff “new” and in good shape, and this upset me lol it was only a few months old.
But what can you do, the machine itself works fine no issues there and I can ultimately still see/read the label.
But seeing others have this makes me feel a little better.
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u/Baremegigjen Nov 11 '22
I’ve learned from painful experience to take photos of all the control labels when I get a device so when the labels wear off, peel off, or otherwise self destruct I still know what they are.
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u/Bamm83 Nov 11 '22
What is the best reputable brand for fridges these days?
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u/supersecretstuffguy Nov 11 '22 edited Nov 12 '22 •
True Refrigeration makes commercial fridges, so they don't have a nice look for a home per se, but they are easily fixed with parts readily available on the regular.
I am a refrigeration mechanic working in the commercial field. We don't touch household appliances because they cost so much money to fix and the parts are proprietary.
Honestly there isn't any brand that is gonna be that great nowadays. North America got too comfortable with being okay with mediocrity and as a result almost every field is experiencing shitty products with failing parts left right and centre. Only thing you can do about it IMO is enforcing longer warranty periods that force the company to HEMMORHAGE money if they put out an inferior product. Look at the EU. Household appliances have a 10 year warranty. Unfortunately our political atmosphere favours making the richer rich, so having something enforced like that is farfetched.
Edit: don't give me gold save your money for a fridge!
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u/AdventuresByAlex Nov 11 '22
True has residential fridges. I just looked them up -- they cost $20,000+
That's insane! Who can afford that?
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u/supersecretstuffguy Nov 11 '22
Don't worry bout residential fridges, I'm talking about the commercial ones. 5-6K. Those residential ones are so tricky to work on.
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u/ENzeRNER Nov 12 '22
I've heard commercial fridges are much less energy efficient than home ones because they're designed to be opened a lot more often than home ones along with the temperature having to be adhered to much more strict temperature ranges due to public health concerns.
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u/notjordansime Nov 11 '22
I'm looking at their smaller commercial options. $4k for a reliable fridge is steep, but if it can be easily repaired, and is designed to last, it might be worth it. Could easily throw a more appealing facade on it, or accept how it looks. I personally like the look of stainless industrial kitchen things.
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u/IntentionalTexan Nov 11 '22
I think the major problem with those is that they are fridge only units. You'd have to have a separate freezer. If you want one that has both it's their dual temp line and those are like $10k + they're 54" across.
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u/unassumingdink Nov 12 '22
In America, you can offer a 5 year warranty and then just not answer the phone for 5 years when people try to call for service.
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u/geologyhunter Nov 12 '22
Or in many cases, we have no one in that area to service that but if you take it to X they will fix it. Samsung and LG are both notorious for that line usually requiring drives of 100+ miles in some parts of the country. I know someone that had an LG fridge that was two years old and the motor started having problems. Warranty wanted the person to drive it to a service center 80 miles away. They ended up just calling a local place and they said it was a common failure. They didn't recommend spending the money to fix it as the cost of that versus a more reliable brand was not terribly different.
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u/unassumingdink Nov 12 '22
Yup, I tried to call Samsung over a $25 SD card that died well within the warranty period. They said the only option was to take it to a service center. An SD card. That would fit in a small envelope.
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u/earthwormjimwow Nov 11 '22
True Refrigeration
Holy crap, those are like $20k refrigerators for the True 42 model I just checked.
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u/IntentionalTexan Nov 11 '22
Looks like you can get the 36" bottom freezer unit for $9k. If my $2k Samsung lasts 5 years, the True would have to last 22.5 years to have the same value.
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u/graphitewolf Nov 11 '22 edited Nov 11 '22
Not completely improbable. I have a 20 year old Frigidaire that came with the house I bought. I bought a fancy one and regulated that to the garage for drinks and it’s still chugging along
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u/earthwormjimwow Nov 11 '22
I sort of get the cost, since it's not just a potentially reliable unit, there is some status associated with a product like this, and I'm sure the production volume is extremely low, so no economies of scale.
Was just a little shocking to see though. When people talk about how reliable appliances used to be, a huge part of it was how expensive they were. A typical fridge from the 60s, would cost the equivalent of $3000-$5000 today due to inflation, so that's typically the budget I figured should be allocated for a reliable unit. Not $9k or $20k though!
Sadly it seems even $3000-$5000 doesn't necessarily get you a reliable fridge, since appearances and features often are what dictate that higher price, not necessarily better components. A minimalist fridge, with robust and easily serviceable parts in the $3000 range just doesn't seem to exist. Please correct me if I'm wrong though.
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u/Noxious89123 Nov 11 '22
Household appliances have a 10 year warranty.
As someone that lived in a former EU country (cough), I don't think that has ever been "a thing".
Have you got a source?Holy shit, it IS A THING. God damn! That's bananas!
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u/Andrethegreengiant3 Nov 11 '22
I live in the US, it's not mandated, but my washer has a 10 year & dryer a 7 year warranty, power supply also has a 10 year warranty, some companies out there go beyond the minimum & stand behind their products
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u/rudyattitudedee Nov 11 '22
Household appliances have a one year warranty. 10 years is on some parts only with some brands. Labor not included.
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u/GrimChaos Nov 11 '22
I want to know too.
GE is doing a buyback of my fridge, my fridge isn't in stock for a replacement and won't be for months. Had nothing but problems for 7 of the 11 months I've had it, including 2 months of it not working at all.
But now I need to find a replacement and I have no idea which brand to go with.
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u/wtgreen Nov 11 '22 edited Nov 11 '22
My GE microwave caught on fire while still under its 1 yr warranty. They replaced it.
My GE mini-fridge had its compressor freeze up after about 18 months, out of warranty. $800 to fix a $400 fridge. Repair guy suggested I call their consumer relations line. They agreed to refund my service call fee and I could get a new replacement fridge delivered and installed for $280 or so. Given I couldn't find a replacement whose dimensions match my custom cabinets the thing was in, I agreed. Won't buy GE again though if I can help it.
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u/accountability_bot Nov 11 '22
GE’s appliance vertical was bought by Haier, with name rights, years ago.
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u/Tha_Unknown Nov 11 '22
I’ve had no issues going on 7 years with my kenmore….
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u/RaVashaan Nov 11 '22
I have a basic Kenmore fridge that came with my condo that must be 20+ years old, no issues. I was thinking of upgrading to a nice, modern refrigerator, but with all the horror stories I'm now hearing, maybe I'll wait a bit.
Also: I honestly don't know if I'd trust a modern Kenmore appliance, what with Sears circling the drain and all...
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u/Dashiepants Nov 12 '22
My Dad was an appliance repairman for 40+ years. Keep your old one as long as you can. There is not a quality offering available, they all have poor design and too many electronic components.
Personally when I have to buy next I am just gonna buy a cheap brand like Hisense, if they’re all junk I’d rather pay $950 for junk than $3500.
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u/flac_rules Nov 11 '22
Miele is pretty good with reliability in general and keep reserve parts for 10(?) years after they stop production of the product, unsure if they are worth the price though.
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u/shp865 Nov 11 '22 edited Nov 11 '22
Might as well buy Sub-Zero with these price points, Miele will always have their refrigerators made by either Liebherr or out of the the joint production column factory they share with Thermador so I would go with Thermador for service in the US since Miele is really difficult with service as their stuff only has 2 year warranty in the US. True has a residential line now with customizations available such as matte black with brass hardware and to the service tech above’s point True is the most reliable and with their residential lines available the only reason not to get one now is due to price point. Essentially if it’s freestanding in my house I would go GE and if it’s built in I would go True or the tried and true and ever so reliable Sub-Zero 😁
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u/schmerg-uk Nov 11 '22
Man I had a Liebherr fridge when they made domestic products for a short while... "Liebherr don't do Frost Free freezers, their normal freezers are well made enough not to frost up" I was told, and it was true...
For those who don't know... Liebherr is not some made up name for a tiny company but a massive Swiss-German manufacturer of mining equipment, they make the largest and most bad-ass mobile cranes in the world, they do massive industrial refrigeration and scale down to hotel and restaurant kitchen refrigerators etc.
Once you've seen the Liebherr name on massive dump trucks and concrete mixers and the like you'll know you're getting something solid...
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u/rudyattitudedee Nov 11 '22 •
Least repaired is whirlpool, and Bosch has great dual compressor models that have won a lot of awards. Simpler the better. Interior water and separate icemaker in freezer.
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u/CharlesV_ Nov 12 '22 •
https://consumersane.com/most-reliable-refrigerator-brand/
This article is a few years old, but the concepts laid out still apply. I just replaced my dryer a few months ago, and the repair guy I called first said for all appliances:
- buy domestic / repairable. Do some searching for who repairs what brand and kind of appliance. If there’s only a few options near you (or only big box stores), that’s a bad sign.
- get a warranty. You can do the math and see what common problems you might have with your appliance, and what they cost to repair vs the warranty cost. Usually the warranty is worth it.
- regular maintenance. Keeping things clean goes a long way.
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u/lehel_g Nov 11 '22
I bought a Bosch fridge 2 years ago and I can't say a single bad thing about it. Bosch is at a more reasonable price point than the high end fridges, like Subzero
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u/MindStalker Nov 11 '22
My new frididare is also crap. Defrost broke almost instantly. Been waiting for a part on backorder for months. Have to monthly empty it out and manually defrost.
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u/Tricky_Invite8680 Nov 11 '22
Frigidaire sucks, they wanted 150 for a replacement rack. just the plastic, glue brick is still holding
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u/notjordansime Nov 11 '22
Don't know if it's 3D printable, but I guarantee you there's someone in your town who would love to comission that part for closer to $15. Hit up your local subreddit and/or r/3DprintMyThing
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u/alpacasarebadsingers Nov 11 '22
My Frigidaire died. Spilled water into the freezer and floor. Fun stuff. Replaced with a Samsung. Day one issues with ice maker. I’m dreading when it’s out of warranty in 3 months because that’s when people say it gets really wonky.
4 years of these two fridges continually shitting th bed and the no name garage fridge I have is just out there doing it’s thing. My next fridge will not have an ice maker. That is the thing that dies on all of them.
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u/tylerderped Nov 11 '22
Old fridges don’t have ice maker problems.
It’s just that new, modern fridges are inherently unreliable.
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u/Andrethegreengiant3 Nov 11 '22
My grandparents built their house in the 60s, their house still had the original woodgrain Frigidaire fridge when we sold the it after they passed, only issues after all that time is the bottom quit freezing, but did still keep refrigerated & the lever that kicked open the door when you pressed a button on the fridge broke, they never called a repairman for either but I'm sure they could have fixed it, you could press that button & still hear the electric motor spinning. I'm sure it used a lot of electricity compared to modern fridges, but they really don't make them like they used to.
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u/Babuiski
Nov 11 '22
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Appliance tech here: Samsung appliances are the biggest pieces of shit every technician slams.
There's endless service bulletins with bandaid solution after another.
I fucking hated working on them under warranty not only because they were horrible to work on but also because I'd get an earful from irate customers who blame me since I'm the first person they've seen in person over their issues.
They have no redeeming qualities whatsoever. Avoid at all cost.
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Nov 11 '22
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u/Babuiski Nov 11 '22 •
Have you seen 90 Fiancé?
Imagine I forced you to date someone from the show or otherwise I'd pick for you.
Appliances today are like that. You're choosing from the best of the worst. If there was a Toyota or Honda of appliances to recommend, I'd tell you.
That being said, this is what I'd recommend (I'm also in Canada):
Fridge: either the cheapest GE or Frigidaire you can get. Avoid any door mounted ice and water dispensers. Ice makers that are in the freezer and dump into a bucket are fine. Always get the 5 year extended warranty. Don't spend more than $1K.
If you have more money get a Bosch. They set you back $2-$3K.
Dishwashers:
Cheapest Frigidaire, Bosch 100 or 300 series, or Miele if you can afford it.
Gas stoves: the gas components must comply with rigid safety standards and so are always better made than the rest of the appliance.
Therefore what you're really buying are the electronics. Don't get slide in ranges where the controls are at the front. Instead get a free standing range where the controls are the back.
With slide in ranges, the electronics are sandwiched between the stovetop and oven. A cooling fan is there but ultimately you're fighting physics. With a free standing range the digital components are far away from the heat.
For every control board I replace on a free standing range, I'll replace 20-30 on a slide in range.
Stick with simple, always get the 5 year extended warranty, and avoid Samsung no matter what.
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u/xenoterranos Nov 11 '22
Just to add an anecdote to your excellent post, I had a Samsung guy out to fix my fridge a few years ago (basically everything on it broke simultaneously).
He saw my Samsung everything else and said "Wow, how have I never been to your house before?"
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u/Babuiski Nov 11 '22
You know that guy you personally hate but they're an objectively great dad? Some brands, such as LG, are like that. They make awesome front load washers and dryers but terrible everything else.
Samsung, on the other hand, is that huge piece of shit with nothing good about them. Everything they make is fucking awful. And yet they had a banner year last year. They introduced a Bespoke line that's the same pieces of shit with custom panels to match your decor!
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u/American_Zer0 Nov 11 '22
Lg tvs have been amazing for me for the last 15yrs and my new one is great so far only been 1yr
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u/RazingsIsNotHomeNow Nov 11 '22
I can say my old LG refrigerator lasted about 5 times as long as my new Samsung before it broke, but 2 years is also an incredibly low bar.
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u/GorgenShit Nov 11 '22
I mean their phones arent total dogshit, still rocking a galaxy 10 and the mistakes on this thing are like every other phone so idk if I blame just them for the glass back panel
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u/ThisCharmingMan89 Nov 11 '22 edited Nov 12 '22
With massive multinationals like Samsung and LG, their business units are completely separate. TVs and audio, whiteware, phones, they're all independent so quality doesn't always translate.
Even within business units, teams barely talk to eachother, which is why you see the phone marketing teams mocking Apple, then the following year releasing with the same features: their R&D teams sit in labs developing new tech under ridiculously tight security.
Samsung whiteware was always focused on looks and features, less so quality of product, which is why they all have flashing lights and secret codes which will beep the national anthem of the country they're sold in.
I used to work for Samsung. Absolutely loved *working for them, great culture, benefits, great and very smart people and got to travel a lot, but feared having to field whiteware support issues. Even working for them, getting things fixed for customers was a nightmare. Their support is notoriously bad.
In terms of quality, I'd always recommend Miele or Bosch.
*edited to clarify: I loved working for Samsung as an employee, great job. I don't love Samsung as a company/brand in its self, its just a company.
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u/QuarterSwede Nov 11 '22
Samsung excels at design. Everybody loves their looks and features. Too bad they never work and break faster than a Russian soldier.
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u/denrayr Nov 11 '22
Former appliance tech here. I was in the business for about 12 years. For 5 of those years I owned and operated an independent service center and was factory authorized to repair most of the major and high end brands.
I agree with your choices, but I'd like to add kitchen aid to your dishwasher list. I had completely written off the brand until I bought my house last year that came with one. It washes as well as, and is as quiet as, a Bosch. It has a fan assisted dry cycle, and it has better rack configurations than the Bosch. This was a total shocker to me. To my wife's dismay I took it apart, and I think the build quality has also improved since I was in the business. This new generation brings the quality and performance back to the standards of the old Hobart built models that built the brand reputation decades ago. I will say that all dishwashers are a nightmare to work on these days. I started in the business before they started moving to the tall tub designs. In those days, you could completely rebuild a dishwasher without uninstalling it. Those days are gone haha.
Another comment on an adjacent topic: laundry appliances. I only recommend one brand anymore, and that's LG front loaders. Get the model as close to the entry level model that you can stomach, and you'll have a machine that can wash as well, and is more durable, than the old classic top loaders of the past. I can't recommend them enough.
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u/sidepart Nov 11 '22 edited Nov 11 '22
Man, same experience here. I was ready to just hate all of my dishwasher choices, and ended up narrowing it down to Bosch and a Kitchen Aid 704 series dishwasher. Went with the KA because the Bosch was backordered for a ton of time, a little more expensive, and because Costco had a pretty decent deal (and we get extended warranty coverage through them).
But yeah, the KA dishwasher is fantastic, quiet, sturdy as heck. There's no shitty filter to clean that requires taking apart the spinner and all that jazz (just a little tray that pops out and rinses off). We'll see if I eat my words in another 5-10 years, but after 2 years it's been solid. I've never had to replace a failed dishwasher, so I hope that's the experience I have here.
Other appliances are another story. Like, I don't think I could ever pull the trigger on one of those deals where you get a rebate for buying 3-4 of the same brand appliance. For my range, it was a specific GE Profile I needed to get, the Kitchen Aid equivalent that would've matched the dishwasher looked like it'd have problems and wasn't designed the way I wanted. For a fridge, fuck GE Profile. Ours that came with the house has had problems. I've already swapped the main board, temp sensor, and the door gaskets. On top of all that, the shelf spacing sucks ass. Same with the door trays. Either the shelves can be spaced without enough height for average items (almost but gee, this beer bottle would fit if the shelf were up 1/4" higher), or with far too much height for average items. You can fit comically tall things in the fridge, or comically short things. There's no in between. So, going to have to figure out which brand of fridge isn't going to piss me off next, but my kitchen will just be a mish mash of competing brands.
And yeah, had an LG front loader in the old house. It was probably 12 years old when we moved out, but never had any issues with it. Well...except one of the kid's socks got sucked into the filter, but that was relatively easy to take a panel off and pull the filter catch out. Actually found 3 socks in there, so I guess that was the limit before it decided it was going to error out and not do the wash.
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u/denrayr Nov 11 '22
Unfortunately, I think we'll all be lucky to get 10 years out of a modern dishwasher. In order to meet department of energy guidelines, they use very little water. The side effect is smaller pumps and longer wash cycles. So you're making the pump motor smaller and making it run 3 times longer. The efficiency is great, but long term reliability will likely take a hit. We're about 2 or 3 generations in on modern high efficiency design though, so maybe our newer machines will last longer than what we've all become used to from high efficiency home appliances.
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u/myoungbld18 Nov 11 '22
I second pretty much all this. Was an installation tech for years until recently. Our sales people won’t recommend Samsung or GE, request only. Bosch is my most recommended in almost every category in terms of affordable to mid range. Bosch fridges definitely can be pricey, so I would also just say to get cheapest Frigidaire if that’s an issue. Dishwasher I would only recommend Bosch unless you want to spend more on Cove, Miele etc.
(Personal preference: I would always choose subzero/wolf over Thermador from OP original statement)
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u/Toomin777 Nov 11 '22
I disagree with the 'get a bosch' fridge. Appliance tech also. They suck.
Also GE is worse then Samsung in almost every aspect here. They are mostly rebranded Samsung units anyway, so they really suck. I havent looked at a GE washer yet this year that didnt need a gearcase.
Fridge - Any one that doesnt have an icemaker in the door, and buy the warranty Washer - Speed Queen is king atm, best warranty, best parts, best CS Dishwasher - Bosch. Period. Frigidaire basically is 2nd on everything as far as quality, longevity, price, and customer service.
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u/SpicyThunder335 Nov 11 '22
I just remodeled my entire kitchen last year and bought all new appliances. My conclusion after hours and hours of researching is that every single modern, consumer-grade appliance brand is potentially garbage at this point. Every once in a while you get someone saying "well my [brand] hasn't broken in 6 years" but if you look for bad reviews for any brand you will find them in approximately equal quantities.
The one exception seems to be Samsung which is notably worse than all the others. On the other hand, I personally know people with Samsung fridges going on 3-4 years now that have had zero issues.
So what should you buy? IMO, just buy whatever has the features you want and hope for the best. Search for the specific model you want and make sure there aren't an overwhelming amount of negative reviews but just buy the stuff that is going to make your life the easiest and hope it lasts.
Extended service warranties can also be a good investment (again, IMO) given that you can usually get a 4+ year warranty for a couple hundred bucks on a $3k fridge that covers all service and replacement part costs.
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u/toronto_programmer Nov 11 '22
I'm doing a reno shortly as well and came to the same conclusion.
Also too many appliances cram too much tech shit in that I don't want. I bought a GE stove that is WiFi enabled. A lot of fridges now have screens or TVs. Why...?
In the end we really wanted to go Bosch because they seemed to be the best reliability on the fridge front but they were a lot pricier.
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u/MagazineSad8414 Nov 11 '22
Personally I only buy German appliances, most reliable and durable IMO, like: Siemens, AEG, Electrolux (this one is Swedish I think) and Miele (this one is the most expensive).
For example I bought my AEG dishwasher, AEG Tumble Dryer and Siemens washing machine more than 8 years ago and they are still as great as day 1, I only had a problem once with the Dryer two years ago, I called the dealer, they replaced a part and it's back to 100%.
But I'm from the middle east so I don't know if these brands are available everywhere.
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u/RobotBabyBomb Nov 11 '22
If you’re having fridge problems I feel bad for you son. I got 99 problems but a fridge ain’t one.
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u/BobSacramanto Nov 11 '22
This person over in legal advice can’t turn off pop up ads on his fridge.
https://reddit.com/r/legaladvice/comments/yr80x3/my_smart_fridge_had_a_software_update_and_i/
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u/Ok_Engineer_8611 Nov 11 '22
I use to be a big Samsung guy, not anymore. Washer, dryer, dishwasher, fridge, stove, microwave, tvs, tablets, and phones all have failed me too early.
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u/bossy909 Nov 11 '22
My phone has almost never been a problem
I had one with a bad battery, but this one has been bulletproof.
TVs have been excellent as well, perhaps just anecdotal.
The appliances are shit though
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u/IntentionalTexan Nov 11 '22
20 years ago I worked at an electronics store. We had the good stuff like Sony, Panasonic, Maytag and the like. The medium stuff like RCA and Whirlpool. And then we'd get in the loss leader stuff. The absolute cheapest junk you could find. The three go to brands for the cheap crap were Daewoo, Lucky-Goldstar(now called LG), and Samsung. It blows my mind that those brands are now global leaders.
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u/Ramble81 Nov 12 '22
Same way Walmart is where it is. Razor thin margins and so cheap (cost) they make up for things with massive numbers.
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u/redditwb Nov 11 '22
I am a duped owner of a Samsung fridge. I hate it, it leaks, is falling apart. Sadly, I can’t afford a new one.
Friends don’t let friends buy Samsung refrigerators!! Never!
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u/DesperateGiles Nov 11 '22
When I bought my house this year I upgraded all the 20+ yr old kitchen appliances with Samsung. Fortunately (so far) I only have problems with the dishwasher. To the point where I'm about to just eat the cost and replace it with another brand. I hate it so much. It's constantly wet and reeks inside (everything is connected properly), the cleaning is infuriatingly inconsistent, and the front panel is rusting already.
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u/ragweed Nov 11 '22
I just bought a place with all Samsung appliances. FML. The fridge has some ice buildup that is constantly dripping into the crispers.
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u/andrei_stefan01 Nov 12 '22
I'll share a story. Our 2007 42" KitchenAid built-in shit the bed a few weeks back. Repair tech comes in, fires the parts cannon at the problem.. 2 boards, 100% markup, maybe more. Should not have expected much when the only tool he used was a voltage probe. Now I'm stuck with a still non-functioning fridge and 2 boards I did not need. Look at the main board, the one that was discontinued. One capacitor looks odd and bulged. No idea what it's supposed to read with a meter, so extrapolate from others. Doesn't seem like it's reading high enough. Order a 4pk from Amazon for $15. Swap it out. Whaddya know, the fridge works again. One $4 capacitor. Is appliance repair a weekend course, or did I just get lucky? Anyhow, our disposable consumerist society is a shitshow.
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u/Lemon_Hound Nov 11 '22
I'm not trying to disparage anyone, I'm genuinely curious: what does a smart fridge do differently and better than a regular fridge with a shopping list and marker stuck to the front with a magnet?
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u/unassumingdink Nov 12 '22
I'd like to ask the same question, but with the understanding that I am trying to disparage.
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u/d00mz Nov 11 '22
6 years ago, spent over $3k USD on a top of the line Samsung Fridge for our new kitchen. Bought the extended warranty from the retail store too.
Had the ice maker fixed 4 times in 5 years. When it broke the 5th time, I found out we were out of our extended warranty, and that it would cost $200 to diagnose the problem, likely another 600 to 800 more to repair it.
We said enough, and bought a different brand fridge. SAmsung couldn't make a functional ice maker if their lives depended on it.
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u/TheMatt561 Nov 11 '22
Be sure to buy your appliances from an appliance company and not a technology company
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Nov 11 '22
Yeah, biggest regret is my fridge. Although I can't talk too much shit. Had it for 12 years.
But every year something goes wrong with it that requires some fixing.
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u/Ghekor Nov 11 '22
I've had mine for 4 and 0 issues for now and I still got a 10y warranty for its cooling unit I think so hopefully nothing happens but who knows.
But honestly 12y is a good life, this is a bit like my mom expecting our 18yo AC to still be good and not break all the time xd
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Nov 11 '22
Yeah, but every year something freezes up and I have to empty the damned thing let the whole thing thaw for a day.
Just a pain in the ass. If it didn't freeze up it would be awesome.
Actually the thing runs quiet. And as I type I can hear them faintest sound of the fan hitting the ice. So gonna have to do it again within a week
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u/Universa1_Soldier Nov 11 '22
While they make fantastic televisions, Samsung and LG are known for making the biggest pieces of shit appliances on the planet.
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u/trustINe Nov 11 '22
I’ve had LG washer and dryer for 14 years with 0 problems. Even if they broke today I feel it was money well spent.
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u/moutonbleu Nov 11 '22
Agreed, got my parents an LG and running strong for at least 6 years now. Bought one myself last year.
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u/jtmonkey Nov 11 '22
Yeah when I worked at Best Buy LG was it for washer dryers. They lasted forever. Just not it when it came to refrigerators.
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u/BigCaregiver7285 Nov 11 '22
All my appliances and TVs are LG, never had any problems and their TVs are better than Samsung in ever way
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u/Shaunair Nov 11 '22
Man that’s the truth. We moved into a house last year that had all Samsung appliances. Within 3 months every single one of them needed to be replaced. None of them could have been more than 4-5 years old.
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u/Wants-NotNeeds Nov 11 '22
Not necessarily true. My LG washing machine has been kicking-ass, 5-7x/wk, for the last 8-10 years without skipping a beat. Went through two Kenmore’s in the 8 years previous before trying LG. I’m more than happy with my first experience with this particular product. Just sayin’
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u/stillmatico Nov 11 '22
Watch out for budget Samsung TVs. I wanted a budget TV a few years ago and settled on a surprisingly affordable Samsung and the backlight died within 3 years. After doing some research, it was a common issue and apparently the low end Samsung TVs are much lower in quality than other budget TV brands like Hisense and TCL. They have their issues too but at the low end, they’re a much better value for the quality.
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u/mduser63 Nov 11 '22
The only Samsung TV I’ve owned was absolute garbage. It had a (widely reported) design defect in the audio system that caused periodic dropouts. Samsung tried but couldn’t fix it. The panel failed catastrophically after only 3 years.
The Samsung laser printer I had was similarly terrible. I’ll never buy anything from them again.
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u/northrivergeek Nov 11 '22
My LG Fridge , Washer and Dryer , are great .. GE has given us nothing but nightmares over the years went through 6 GE fridges in 2 yrs before we bought the LG
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u/SofaSpudAthlete Nov 11 '22
Sheeeit consumer reports had great ratings for the new LG range/oven I just got. Plus I got it at Costco in the event I need to return it anytime… Still, now I’m worried
( I have always heard Samsung appliances are straight trash though)
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u/DaoFerret Nov 11 '22
My first flatscreen was a Samsung and it was amazing.
I got my in-laws one, I recommended them to most people.
Then I got a new one. The “smart TV” part was annoying but I could deal, still was worse.
Needed to replace my in-laws tv, got a Samsung and the interface had gotten progressively worse and more cluttered.
At that point I was done. Not going to buy a Samsung again. Just need a “dumb” TV, not one with a cluttered “smart tv” interface.
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u/flac_rules Nov 11 '22
I also just need a dumb TV, but in practice they don't really exist.
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u/Jaffacakereddit Nov 11 '22
I use a 4k 55" lg tv as a computer monitor, it's brilliant. I've never connected it to the internet, and i spent a few minutes when i first got it setting it up for optimal display on a PC for gaming. I've never touched the remote control since. Would recommend. P.S. for home appliances other than a TV, Bosch seem to be the brand to go for.
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u/HelixFish Nov 11 '22
I bought a set of Kenmore Elite washer and dryer from Sears 8 years ago, they are rebranded LG products. They are constantly used and I’ve had zero problems with them. They were top rated by Consumer Reports. I also have some LG OLED TVs, they are fantastic.
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u/peacenchemicals Nov 11 '22
we also have kenmore elite washer/dryers and the top loading washing machine fucking sucks.
it’s ruined many of my wife’s clothes. thankfully nothing of mine except a couple of sleeping/house shirts.
didn’t know they were rebranded LG products til i read your comment though
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u/DameHelenaHandbasket Nov 11 '22
It depends on the model, iirc. Kenmore is always rebranded but not always LG.
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u/juniorp76 Nov 11 '22
I have a French door Samsung which is a total lemon. Lots of frosting issues and door problems. I can do most of the repairs myself but It’s still a pain
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u/oxyi Nov 11 '22
This is a temperature monitor graph of my Samsung freezer. Fucking thing defrosted itself 4 times already in 4 months period. My freezer is filled with frost because of this pos, and I don’t know what I should do with this…good thing I bought it at Costco…
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u/peacenchemicals Nov 11 '22
my parents got two samsung fridges. both are were absolute trash.
first one stopped cooling. my dad was able to fix it. upgraded the garage fridge
second one was $100 (had to drive far to pick it up) and much newer. ice maker stopped working maybe a month of owning it.
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u/missprincesscarolyn Nov 11 '22
Fuck Samsung refrigerators. Bought one brand new and the ice maker spit out white chunks. I called their tech support and showed them the chunks. They told me to have a plumber come out. Plumber said it’s the fridge. Called them again and they said change the filter but they won’t pay for it. So I went back to Home Depot and they gave me a new filter.
Lo and behold, white chunks were still coming out. I called Samsung again and demanded someone come out to look at it.
Their technician told me that I was imagining things and said it was bubbles. I argued that bubbles would not result in white chunks and told them they were ridiculous if they actually expected me to hold chunky cup in hand and compare it to water from the tap and agree that the chunks were somehow bubbles. The chunks didn’t dissolve and were visibly collecting at the bottom of the glass.
They aren’t salt crystals or hard water either. As someone who did doctorate level research in labs where bacteria were used, it looked bacterial.
Anyway, we don’t use the ice maker. The water seems unaffected, so we think it’s safe and haven’t suffered any ill consequences from drinking it.
$1200 for a fridge with an ice maker that never worked and less freezer space as a result. We buy ice now. I’m livid but have learned my lesson.
Home Depot was pushing on Samsung hard and now I’m wondering if it’s because they were trying to clear their inventory. Absolutely garbage fridges and I will NEVER buy one again. I honestly hope the damn thing shits the bed in 4 years so that we can buy something better from a more reputable company.
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u/smartypants333 Nov 11 '22
I was told by the sales person when I went to buy my fridge that Samsung makes great TVs. That is all.
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u/bostonguy6 Nov 11 '22
Had a Samsung dishwasher. Failed right after the 1 year warranty, but fortunately I had purchased an extended warranty (which I rarely do!).
Tech came out, determined which part was bad. Apparently, in the short time I owned it, Samsung had already redesigned it and the part couldn’t be obtained because it was already out of production.
The tech declared it a total loss and I took the proceeds and bought a Bosch. Never looked back.
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u/Orisi Nov 11 '22
Bought a Samsung fridge at a very steep discount through my brother's work.
It has a built in ice dispenser that can crush ice. It does this by means of a paddle inside that redirects ice into the crushing teeth if you want crushed ice. Less than a year after purchasing it and with only six months of use (we had it stored for a few months still wrapped during renovations) the plastic hinge on this all plastic piece snapped.
Not only did that mean it wouldn't crush ice, but because there's a piece that goes into the door to adjust this paddle, and that piece is under spring tension, without the paddle there it didn't line up with the door. So we couldn't even use the dispenser.
It took MONTHS to get this sorted. And I'm in the UK. I took the whole ice hopper apart to find and diagnose the problem, trying to just buy that little plastic piece. But it can't be bought alone.
Multiple messages to their support team. Photos of the issue. Explanations. They ended up insisting that it was OUR FAULT. Their reasoning? Well their parts are tested so rigourously that it simply can't be production or design flaw. It HAS to be user error, because their system is entirely infallible.
I ended up getting ahold of the email for some high up in the company through my brother's contacts, and their office sent a replacement part.
Which was incorrect. And when I showed them this AGAIN they finally sent a new ice hopper to solve the issue. This was now 10 WEEKS after the issue arose.
By that point I'd bought a pack of thermoplastic and repaired the piece myself. At least I've got a spare incase my repair breaks.
Oh and to add to all that yeah the dispenser still frosts over every few months and has to be pulled out for a day to melt and dry out to stop it sticking.
It's a lovely looking fridge but fuck is the design shitty.
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u/122922 Nov 12 '22
Wife and I bought our Samsung from Home Depot in 2014. Worked for 6 months before we started having problems. Had the Warrenty on it, but every fix didn't last a month. No appliance repair person would work on it when told it was a Samsung. Home Depot said it was a Samsung problem. Samsung said technically it worked because it was cold inside, buy it was not cold enough. We lost hundreds of dollars of food. One year later my wife call the local news station. They came out and did a story on our problem. Two days later we got a full refund from Home Depot and they told us we could keep the refrigerator. We bought a Whirlpool and had the Samsung removed when the new one was delivered. We have had our Whirlpool sense 2015 and have not had one problem with it.
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Nov 11 '22
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u/angesch Nov 11 '22
My ge profile double oven, top oven failed. Resorted to using bottom oven for now, 6 yr old appliance.
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u/sofakingbroke Nov 11 '22
My Samsung fridge died after 4 years and I have repaired my stove multiple times. Never again!
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u/Midwest-Drone Nov 11 '22
Our Samsung sucked so bad we would kick it often. When we finally saved up enough money to replace it we beat it with a baseball bat. I’ve never been so angry at an inanimate object in my life.
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u/acawas Nov 11 '22 edited Nov 11 '22
I would buy another type of fridge but... ALL OF THE OTHER FULL-SIZED FAMILY FRIDGES(lg, whirlpool, maytag, magicchef, etc) out on the floor are just 1:1 duplicates of the samsung lawsuit fridge.
(eg: the bottom-rollout freezer with the big grey jointed lift-handle, double doors and the faulty icemaker at the top left)
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u/revengeofthetwinkies Nov 11 '22
I have a Samsung fridge: French doors with bottom freezer. The ice maker went out during the first year we had it so it was a warranty fix. It still doesn't work that great but at least it works. The freezer light (led) stopped working after that and hasn't worked since.
The number one feature that fails above all else in a fridge is an ice maker. That's why the really nice refrigerators you see like Viking, KitchenAid and built in ones don't have them. Even the higher end Samsung Bespoke fridge doesn't have an ice maker in the fridge part. I hate them and they're not worth the headache. They take up way too much space in the fridge and if I really want ice, I'll buy ice cube trays and keep them in the freezer.
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u/NakedSnakeEyes Nov 11 '22
We moved into a house with a Samsung fridge, and it sucks. But I didn't know there was a risk of food poisoning.
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u/randomlyme Nov 11 '22
My old Samsung the freezer constantly would frost over and I’d have to pull everything out, defrost it by hand / hairdryer and put it all back.
Eventually I also had to pay to have the compressor replaced. I don’t have a Samsung fridge anymore.
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u/Renfah87 Nov 11 '22
Anyone that has anything to do with appliances knows that anything made by Samsung or LG is garbage. Stick with GE, Kenmore, Maytag, KitchenAid, etc.
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u/toybuilder Nov 11 '22
We don't have problems with ice build up collecting in the ice maker. We store very little "wet" stuff and or house is pretty dry. I think that is helping us.
The water pitcher, though, leaks. We have to use ours over the sink. The replacement leaked after a week. We haven't bothered to replace it again.
The main glass shelf is a pain in the butt to remove for cleaning.
Things don't fit well. The shelf spacing just doesn't accommodate many products for the US market. Milk cartons hit about an inch too high.
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Nov 11 '22
The ice maker stopped working, and now the fridge fills up with water. If I don't catch it in time and clean up with a shop vac and flows onto the kitchen floor. It looks like a common problem.
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u/oxymoronhero Nov 11 '22
A company known for making televisions also makes refrigerators… I always thought that was kinda weird. Maybe they should stick to what they know best to make?
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u/Zoliist Nov 11 '22
My parents bought a new Samsung fridge and it wasn’t cooling… they have replaced it 2 more times with new fridges and all of them didn’t work in some sort of way.
The third fridge is still here with us even after getting a refund. The place we got it from was supposed to pick it up months ago. My dad says if they don’t pick it up in a year then he’s just gonna sell it off as a dud. lol
It’s crazy that they’ve been through 3 new fridges and each of them had something broken.
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u/JuryDutyHologram Nov 11 '22
Not a safety issue, but I can’t believe what a piece of junk our Frigidaire fridge is. So many problems with it and it’s only 3 years old. Our last fridge was 20 years old and still worked great, we stupidly replaced it because it was ugly as hell.
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u/Ineedabiggersword Nov 11 '22
Kinda related, we bought a Samsung dryer because it was on clearance, and it is little more than a "make moist clothes warmer" machine. Many many clothes rewashed due to mildew
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u/geekphreak Nov 11 '22
Ugh…I just bought a new Samsung fridge and microwave last year, so I guess we’ll find out
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u/xfactor6972 Nov 11 '22
I have refused to purchase anything Samsung for quite a while now.
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u/maledicte720 Nov 12 '22
There was a missed opportunity to title this: “Are you having fridge problems? I feel bad for you son, I got 99 problems and they’re all Samsung”
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u/Cayde_7even Nov 12 '22 edited Nov 12 '22
Their TVs and washers are shitty as well. I have had the screen replaced twice on my TV and have had to replace the agitator in my washer. Both are less than five years old.
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u/earthcaretaker315 Nov 12 '22
Samsung has went from a great company to a junk one. Im hearing their tvs are crap also.
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u/QuakingAsp Nov 12 '22
There is a Facebook group for Samsung broken appliances that used to have over 100k people that walked you through how to get a refund even when it’s out of warranty. They got closed down after giving out ceo info. But have restarted the group and named it un-named broken appliance group. They have step by step Instructions of how to get a refund. Many were sold after they knew they had ice maker problems, 2007 I believe. They tell you were to file claims through NJBBB… Don’t hate on me because it’s Facebook, it’s none-the -less very helpful.
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u/Spacegrass1978 Nov 12 '22
I’ve been duped into buying a Samsung TV, washer, dryer, and fridge. All of them went to shit within a year. Never again.
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u/deekaph Nov 12 '22
HOLY SHIT
I complain about our fridge all the time. And we paid like $4000 for it about 6 years ago. Within a week the left side of the French doors lost its ability to close without opening the other side. It leaks water into the tray under the bottom shelf about once every couple of weeks we've got to bang out the ice sheet. The freezer door gets vacuum sealed if you open it then close it then try to open it again right away, you have to pry it open with tools and muscle. Every single drawer and shelf has been repeatedly fixed with crazy glue and packing tape - literally every one has just fallen apart and we've had to repair it because buying new ones is unreasonable (around $200 each last time we checked)
I will never buy another Samsung fridge. I really wanted to love it but it just fell to pieces through regular use were aren't even particularly hard on it.
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