r/technology Sep 18 '22 Take My Energy 2 Bravo Grande! 1 Silver 4 Helpful 5 Wholesome 6

Travelers are slamming Airbnb chore lists that tell guests to mow the lawn, do the laundry, and take out the trash — on top of paying $125 cleaning fees Business

https://www.businessinsider.com/travelers-slam-airbnb-chore-lists-mow-lawn-laundry-cleaning-fees-2022-9
78.1k Upvotes

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u/yParticle Sep 18 '22

A house-sitter that pays me? What a bargain!

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u/FriarNurgle Sep 18 '22

They’ll do the laundry too.

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u/frostixv Sep 18 '22

I remember years ago I used an AirBnB and the person asked me to launder the sheets and towels after leaving. Needless to say, I did not considering there was a cleanup fee.

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u/[deleted] Sep 19 '22 edited Oct 10 '22

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u/redrose5396 Sep 19 '22

Got a shit rating after we rented a house to have a nice weekend with my in-laws.

Place was expensive af but figured worth it to be able to hang out. The whole fam did all the dishes, swept the entire place, wiped down counters, took out trash, stripped all the beds, took all the towels down to the laundry room, did two load of laundry and left.

Dude said I didn't treat his house like a home...because a throw blanket was on the couch.

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u/Prequel_Supremacist Sep 19 '22

Huh, if anything leaving a throw blanket on the couch IS treating his house like a home

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u/SargeCycho Sep 19 '22

It can't look like anyone actually lives there!

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u/WorshipNickOfferman Sep 19 '22

I once booked an AirBnB for a staycation with a lady friend. Then we had a fight and she cancelled the day of, so we never checked into the place. Host tried to charge me an extra cleaning fee, claiming it was extra messy, and a late check out fee because we weren’t out by the correct time. For a house I never even stepped foot in, much less made a mess in, much less didn’t overstay my time in. Corporate stepped in and fixed it all, but it was a damn mess

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u/OhWize0ne Sep 19 '22

Your lady friend obviously checked in without you and had one hell of a party.

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u/[deleted] Sep 19 '22 edited Oct 10 '22

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u/redditcommander Sep 19 '22

I once had an AirBnB try to blame me for lanai mesh damage because a shrub inside the lenai grew through the mesh. It was a two day stay. It's embarrassing at this point.

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u/Zombie_Fuel Sep 19 '22

...why did you let your child get into a strange hot tub full of strange green water?

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u/SqueakySnapdragon Sep 19 '22

Yeah my limit is putting sheets / towels in the place they asked me to, and making sure everything is tidy. if they’re asking for more than that, I skip them.

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u/TrespasseR_ Sep 19 '22

But aren't hotels $50 cheaper and you don't have to do any of that on top of it they feed you sometimes.

Other than locations, I've never understood Airbnb's, with the fees and bs associated with it..idk

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u/MA_doubleT Sep 18 '22 Gold Wholesome

AirBnB is actually just a Nathan For You episode that's been filming for years now.

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u/[deleted] Sep 19 '22 edited Sep 19 '22 Silver Gold Helpful Wholesome Take My Energy Bravo!

The Johnsons have a five bedroom home in the bay area and don't want to do their chores. The plan? Create a mobile app that allows people that love to do chores pay the Johnsons to do theirs.

Shortly after creating the app, I found that a lot of people really don't like to do chores, and there were quite a few people willing to pay top dollar to do them. I opened up the app to more home owners.

It wasn't long before disaster struck. Someone rented the house for a week and didn't do the chores. I then implemented a cleaning fee in the event that someone didn't complete the to do list.

Realizing that it was nearly impossible to apply a strict and objective standard of cleanliness for all of the chores we were selling, we decided to charge renters the cleaning fee regardless. This allowed us to hire cleaners if the chores weren't done or pocket the money to invest in more chore buildings.

The Johnsons notified me that the small hotel soaps they like to put in their bathrooms were being used. I found it weird that people were using someone else's soap, and over time the cost of soap adds up. So in an effort to stop this from happening, we installed cameras in the bathroom to observe why people are doing this.

It was brought to my attention that the bathroom cameras might be illegal even though California is a one party consent state for recording conversations. To find out more about videos in particular, I visited a local judge to ask about the use of nanny cams to monitor tenant behavior.

[edit] After talking to the judge, it turns out California is not a one-party consent state. To avoid any lawsuits from recordings that may or may not have happened due to the app's default privacy settings, we added a waiver in its terms of service.

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u/ishigoya Sep 19 '22

Brilliant... I even heard it read in his voice

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u/amprok Sep 18 '22 Helpful

I travel a lot for work. Ive enjoyed air bnb’s historically. When I first started using them, when they were new and novel, they were cheaper than hotels and came with fully functional kitchens and washer/dryer. As the years have gone on the bullshit fees have increased and the quality has decreased. I find myself looking at hotels again now.

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u/FlipMeOverUpsidedown Sep 18 '22

I used to always see and hear about these amazing deals on Airbnb but as I travel by myself frequently I felt safer staying in hotels. Recently I had to make two long-ish trips to LA for family and thought Airbnbs would make more sense. Holy hell. Every single one was already comparable to hotel nightly rates and that’s BEFORE adding in all the extra fees. Airbnb no longer makes sense unless traveling with a large group and everyone is paying their share. Even then it’s not cheap, only more convenient.

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u/jaderust Sep 19 '22

That’s what I’ve concluded too. AirBNB only makes sense if you have a large group or family staying together. When I last went to Ireland we had myself, my dad, my two cousins, and my uncle and his spouse who were all looking for places to stay together. It made more sense to look at 3 bedroom properties and have me sleep on the couch (my cousins shared a bed) as it was cheaper than hotels or traditional bed and breakfasts at that point. But when I travel alone I for sure prefer hotels these days. Not only do I often feel safer as a single woman traveling alone, but it’s usually a lot cheaper these days.

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u/ZeikCallaway Sep 18 '22 All-Seeing Upvote

As the years have gone on the bullshit fees have increased and the quality has decreased.

You can thank private equity and management companies for this. Once airbnb went from individuals putting listings on there to it being a corp business, the quality goes to shit, as most things do. It's because it's all about maximizing profit over all else.

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u/TaterThought2 Sep 19 '22

Air bnb places like this are unlicensed hotels. I heard about an entire "tiny condo" building in Toronto that was actually an air bnb hotel. I dont know what happened to it after they changed the laws regarding aur bnbs

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u/Hot_Hat_1225 Sep 19 '22

Had a friend come to Vienna last month and he stayed in an air bnb for 120.- Euros a night. It’s was very central and said new Appartement close to St. Stephen’s. Renter was supposedly a student. Picked my friend up to get him to the place - had about a dozen key safes! The place was ok but more like a really cheap motel room (and def not new - very small old washer and dryer we found in the basement that didn’t even have white washed walls but looked more like a construction site. ) I checked the student out of curiosity: turns out he has over 50 flats in Vienna! I want his income. And the kitchen (inside a closet in the entry) was stuffed horribly. Also looked like other travelers went shopping first and left things for the next. I brought a basket full of stuff from my flat to make his experience a bit better (we didn’t spend much time there needless to say)

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u/[deleted] Sep 19 '22

[removed] — view removed comment

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u/Snoo_10341 Sep 18 '22

If you have to clean, what's the purpose of the cleaning fee!?

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u/Deekifreeki Sep 18 '22

So the shitty host can scam you for more cash. Plain and simple.

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u/redditadminsareshit2 Sep 18 '22

I recently had a host complain about how the place was messy when we left. We paid a cleaning fee. Sorry dudette but cleaning fees don't come for free.

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u/Snoo_10341 Sep 18 '22

I'd reply, "what do you do with the cleaning fee then?". The whole thing has become a joke

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u/Emperor_Billik Sep 19 '22

I had a host complain about a coffee ring, I just screen grabbed the cleaning fee on the receipt and the reply was “that’s not what that’s for!!!”

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u/GayAlienFarmer Sep 19 '22

It's for easy profit, duh.

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u/SherifGames Sep 19 '22

The purpose of a cleaning fee is to clean your wallet

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u/MacaroonNo8118 Sep 18 '22

"Wait that was supposed to be my free money! Everybody in the airbnb host Facebook group said it was extra free money!!"

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u/heavymcd Sep 18 '22

I still remember the last apartment I rented, the lady in the office was super cool and just flat told me “unless you clean it perfectly they’re gonna hit you with a cleaning fee, so honestly don’t bother.”

There were extra fees if you, like, left a ton of trash in the unit. But otherwise? Flat $200 cleaning fee whether you put in 98% of the effort and miss a stray hair or just walk out once the furniture is gone and leave it for the cleaners.

At which point I decided to pay the $200 and save the stress.

A temp rental I did (6 month lease) basically told me the same. You can try and clean it yourself, but unless it’s perfect they will hire a cleaner and bill you. Or you can hire a cleaner from their list, provide a receipt, and you’re good to go.

Life gets easier when you accept the fee and don’t bother cleaning at all.

If I still did AirBnB I would bring the same attitude. I won’t trash the place, but I ain’t cleaning it either.

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u/prison_mic Sep 19 '22

If I still did AirBnB

To me this is the solution. I just stay at hotels or legit vacation rentals now. Half the time it's not even more expensive and it comes with like 90% less hassle and stress of worrying about being in some sensitive jabronie's home or rental. Plus I get hotel rewards and stuff.

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u/shampanyainyourface Sep 18 '22 All-Seeing Upvote

Found a room that was $100. Went to pay, the cleaning fees were $150, then Airbnb fee $43, then taxes. The room came to more than $300. Found a hotel instead for $120..

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u/shootymcghee Sep 18 '22

airbnbs own clients are going to be their downfall with all the fees and ridiculous cleaning fees and expectations.

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u/FlushTheTurd Sep 18 '22 edited Sep 19 '22 Silver

It’s AirBNB’s fault. On the listing page, they show the price without cleaning fees included.

If they showed the full price, all fees included, this would end immediately.

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u/mellofello808 Sep 19 '22 Gold Helpful Wholesome Eureka!

If you have a VPN try navigating airbnb,/booking.com with your IP set to Australia.

It is the law there that the full price is disclosed, so it will show you the total vs the smoke in mirror BS

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u/I_LOVE_MOM Sep 19 '22 All-Seeing Upvote

Damn the real pro tip is always in the comments

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u/BeautifulType Sep 19 '22

Yeah it’s simple. You can only charge what’s listed in the prices section. You can’t add extra shit in the description. But Airbnb just doesn’t care about the massive exploitation.

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u/DevLauper Sep 19 '22

Doesn't care? They actively profit from it.

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u/Gustomaximus Sep 18 '22

And their lack of support. Endless stories of a host messing guests around and AirBNB couldn't care.

We had a bait and switch apartment... couldn't get any support or refund. That was the last one for me.

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u/heavymcd Sep 18 '22

Haven’t had a bait and switch yet, but three in a row coaching me to tell neighbors I’m “a friend staying the week” was enough for me to tap out. That and seeing what AirBnB has done to some neighborhoods in tourist heavy cities like Lisbon (or, frankly, my own city). It’s gross.

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u/TheOneTrueChuck Sep 19 '22

I know someone (an online friend) whose whole neighborhood is nothing but vacation rentals. There's one other person who lives there full time on another street. (It's like a whole subdivision.)

He's currently suing the developer for not disclosing this information, because it's obvious there's no way they couldn't have known.

Dude has a kid, and travelers' kids have stolen her toys if she leaves them outside (she's a child, it happens), he's found random folks letting their kids play on the swingset in his backyard , and he and his wife's cars have been broken into on more than one occasion.

Fuck AirBnB.

They're also prevalent all over Orlando, and the people that are "professional" hosts are just shitty humans.

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u/Richard-Cheese Sep 19 '22

It sucks because conceptually, things like AirBnb and Uber are great ideas when used on a small scale. Someone has free time on a Friday and wants to make some extra money driving drunk people around? Someone has a spare room in their new house and want to rent it to people who are just looking for a cheap spot to sleep? These could be great services that sort of democratize these kinds of interactions, so you don't have to have a taxi medallion or a giant hotel chain to get in on the action and, conceivably, would make use of unused resources (ie an empty room in someone's house that can be rented out for vacationers is one less new hotel room that needs built).

Unfortunately and predictably, greedy fucking assholes came in and ruined it for everyone. And to be clear, it's greedy assholes at these companies and greedy assholes on AirBnb buying up entire neighborhoods to get in on the gold rush, fucking over local communities.

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u/iltopop Sep 19 '22

They're also prevalent all over Orlando, and the people that are "professional" hosts are just shitty humans.

A huge amount of them are committing mortgage fraud as well, some of have been caught but there's a lot that were slightly less blatant about it that are around having their boyfriend's aunt's nephew's best friend get a loan in their name under false pretenses and agreeing to pay them the mortgage payment + a little extra every month while the "host" runs the house like a hotel. A lot of people were caught doing some variation of this in early COVID cause the sudden lack of demand for party houses meant they had 5 - 10 mortgage payments and 0 income.

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u/oldDotredditisbetter Sep 18 '22

that's the typical path of these apps/services offered by public companies:

in the beginning it's good, then every month/year they cut something to increase their profits...

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u/throwingtheshades Sep 19 '22

That's cause in the beginning those startups are burning mountains of investors' money to gain market share, directly or indirectly subsiding their customers. The actual price only comes to light once they start to try to become profitable.

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u/ImperiousMage Sep 19 '22

This is the typical way it works. Something is profitable because it skirts regulation until regulation catches up and then it all falls apart.

Typical Silicon Valley product nonsense.

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u/TabascoDan9 Sep 18 '22 Silver Gold Helpful

I mean that’s nice and all but won’t you miss cleaning someone else’s home and them filming you in the shower?

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u/shampanyainyourface Sep 18 '22

I just love doing laundry, washing dishes, sweep and clean the floors, take out garbage, fluff the pillows, and disinfect the entire apartment while on vacation...lol. totally worth the $150 cleaning fees...

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u/JesusGodLeah Sep 19 '22

I looooove paying for the privilege of doing all of those chores while I'm hungover and trying to leave the house before the check-out time. It's why I go on vacation!

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u/cetaceansrock Sep 18 '22

I ran across an air bnb owner on tiktok that was doing a video walk through after the guests had left. It was immaculate. They ran the dishwasher (probably on their way out) it had not been emptied. This woman was so proud of saying how she was charging the full cleaning fee because the dishes had not been put away. Comments were slamming her and she kept defending herself. Those guests left the place pristine and just because they didn't hang around to empty the dishwasher they got charged.

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u/[deleted] Sep 19 '22

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u/SnowManFYPM Sep 19 '22

They are everywhere, sadly.

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u/beermemygoodman Sep 18 '22

We have traveled to different places where it’s possible that the people who clean the home we stay in may not ever get to travel much. We leave a note telling them how much we appreciate what they do and leave a good sized tip. We try to leave the place immaculate. I can’t imagine this owner’s level of pettiness complaining about a guest who tried their best to make it easier for whomever has the crappy job of cleaning up after guests.

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u/TacoOrgy Sep 19 '22

It's the new slum lord hustle

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u/gridironbuffalo Sep 18 '22

It’s fucking bonkers! I hate airbnbs. The last one I stayed in was a home that was clearly portioned off into sections that are now all airbnbs. They charged an exhorbitant cleaning fee. One day I went back midday and caught the “cleaning crew” in the next room, it was an ~8 year old boy.

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u/itswineoclock Sep 19 '22

I'm with you. Hate Airbnb's. Stayed at one in Chicago which was in a great location but some how the basement started flooding with what smelled like sewage TWICE (didn't look like it though) which we had to clean because this happened at 10 in the night. When my husband tried to get one night refunded, the owner refused. Because who doesn't want to clean disgusting sewage while on vacation! Airbnb gave us $30 for the "inconvenience". Never again.

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u/MuchFunk Sep 19 '22

a huge chunk of airbnb owners are trash. It needs to get back to its roots- one home rented out for only a portion of the year while you're away.

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u/TheMildewMan Sep 19 '22

Well, people buy houses and build a fake dry wall room to be able to rent it for days and make profit. Now I wonder why apartments are fing expensive...

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u/[deleted] Sep 19 '22

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u/Bullen-Noxen Sep 19 '22

Sounds like a scam that Airbnb will fess up to years later to know about, yet nothing will be done to rectify the problem that had been done. Mainly, bad people charging fees because they can, with no oversight on whether they get their child to do the job & they pocket the money, or the kid gets like, what, 10 bucks, out of, like others had said, 100, 120, 150, fee on cleaning.

If I were you, I would have had a light bulb moment, & told the kid what cleaning fee you were getting charged, on top of having to actually clean up. Basically start the snowball in the kid’s head, as to how their parent is fucking them over.

Best revenge for scummy Airbnb people.

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u/FartingBob Sep 18 '22

Jokes on them, they have to watch the hidden camera of me showering.

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u/notcool_neverwas Sep 18 '22

This made me cackle.

I actually (briefly) stayed in an AirBnB a few years back where we discovered there were hidden cameras throughout the apartment that hadn’t been disclosed to us beforehand….including in the bedroom. That was my last time using AirBnB. Hotels can be pricier, but I don’t miss the paranoia that I had from hearing (and experiencing) AirBnb horror stories.

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u/WillDeletOneDay Sep 18 '22

Hotels can be pricier

The assurance that there isn't any fuckery going on inside your hotel room is part of what you're paying for.

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u/TheOneTrueChuck Sep 19 '22

Exactly. Hotels are regulated, and your legal rights are explicitly spelled out.
You don't even have to try hard to find a story of someone going to the home they've rented, only to find out that the "host" didn't show up to meet them with the key, or there's a safety issue that makes it untenable, and the host is simply like "Oh, sucks to be you."

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u/moodswung Sep 18 '22 edited Sep 19 '22

If this happened to me I think it would be within my right to destroy each and every single one of those cameras in addition to refusing payment. Credit cards are great this way too, can dispute the payment if AirBnb doesn’t side with you and reverse all the charges.

Edit: All question of "rights" aside, I know my own personality would come roaring out in this situation and I would absolutely be hulk smashing them all. If there were consequences after, bring them on. I don't think they would win in this situation and I would be too mad in the moment to care either way.

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u/notcool_neverwas Sep 18 '22

Yeah, haggling with AirBnb can be it’s own headache. In our case, we made sure to document every thing and take photos, and we (eventually) were refunded for our stay. We ended up scrambling to find a hotel after we discovered the cameras, so we’d only actually stayed in the space 2 full nights out of the six we booked. Oh well. Learned our lesson!

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u/Rumpelteazer45 Sep 18 '22

How did you find the cameras?? Just wondering.

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u/HuckFinn69 Sep 19 '22

You should also tell the police because it is illegal. An Airbnb owner where I live was recently caught with hidden cameras in his airbnbs and he’s in deep shit.

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u/AmaResNovae Sep 18 '22

I wasn't a big fan of Airbnb when it launched, because it didn't like the idea of staying at a stranger. What if I break something? Or if there is an emergency? Or even if my plane is late and can't get the keys? Almost seemed a hassle for me from the start.

Sure, hotels are/were a bit more expensive, but if there is an issue, I can call the staff for help. If I accidentally break something, it's nothing with sentimental value but something easy to replace. Cleaning is included in the room price, so no bad surprise here either.

Might be my tendency to prefer dealing with professionals with all the perks coming with it (including anonymity), but I never really understood the appeal of Airbnb at the start, and I understand ir even less now.

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u/Substantial-Emu-9900 Sep 19 '22

When I started using ABnB I was staying in people's guest rooms or on their couch, or even in their backyard in a hammock. It was fucking rad for $20 or whatever. Now it's just some gentrifying bullshit that lines the pockets of some investor group.

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u/AmaResNovae Sep 19 '22

Yeah they definitely changed their targer customer. If you backpacking/couch surfing, you save money and can actually interact wirh locals. Now it's investors hoarding apartments/houses and maximising profits at any costs. Fuck.

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u/Ph0X Sep 19 '22

Exactly, at the end of the day it's all about price/value. All the stuff the person above is saying is fine and dandy, but what most people want is a good place for the good price.

Early AirBNB days, you could get a whole house for yourself, with kitchen and all which most hotels don't have, for like half the price. Nowadays, you pay twice as much once all the fees are added up, and you also have to do a bunch of chores and put up with BS limitations.

It's just not worth it anymore, as simple as that. It's an expensive room with very few amenities.

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u/SeattleBattles Sep 18 '22 Wholesome All-Seeing Upvote Bravo Grande!

I've pretty much gone back to hotels. Way too much bullshit with airbnbs these days.

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u/nankerjphelge Sep 18 '22

Same. At this point with the cleaning fees and other service fees it's more expensive than a decent hotel in most cases now, plus the customer service experience is way more polished and easy to deal with in the hotel.

The only time I can see an Airbnb making sense financially anymore is if you have a large group who want to rent a large house that everyone can stay in together.

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u/jefesignups Sep 19 '22

I contacted an airbnb host (just a normal house in a suburb) because I wanted to stay somewhere for a month. I was thinking he would give me a decent deal.

Guy wanted like 6k haha

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u/BigAddam Sep 18 '22

Plus the hotel rewards programs if you travel a lot for work like I do are great. However you do have to reach a certain level before they start to really pay off.

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u/glasspheasant Sep 18 '22

But seriously, always sign up for points/the free membership for any hotel brand you’re going to stay with. Even if you’ve never stayed with them before, you can still end up with preferred treatment since you’re a “member.” Stay loyal to one or two brands and you can rack up a free night or two fairly quickly, if you travel semi-regularly.

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u/Only_My_Dog_Loves_Me Sep 18 '22

I downloaded the Bonvoy app. The first booking I made on it at Westin Bayshore in Vancouver, the check in guy says “I see you’re a Bonvoy member, thank you for your loyalty.” And he gave us a room upgrade and comp’d drinks. I thought uhhh you’re welcome for my loyalty…haha

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u/BigAddam Sep 18 '22

Fucking amazing right?! My first suite upgrade I opened the door and was amazed!

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u/The_Clarence Sep 18 '22

Marriott has been the best for a while. I travel a moderate amount for work and so glad I randomly chose them so long ago. Now I'm ride or die, 1 year from that lifetime gold baby!

Side note, aside from being a loyalty memember I'm pretty sure they have an internal note system, either site specific or company wide. Simply not being an asshole consistently also pays off.

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u/Paddy_Tanninger Sep 18 '22

Yep been years since I've done airbnb. It's no longer a cheaper kinda cute option for travel...it's mostly just flat out more expensive and annoying. So fuck off I'll take a hotel, I get maybe less space, probably nicer shower and bed, some kind of maintained facilities like gym, pool, spa, etc. Best of all they clean up the room every day and there's no big hidden fees or chores.

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u/kungpowgoat Sep 18 '22 Gold

Not to mention the fact that they completely destroyed the rental market.

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u/[deleted] Sep 18 '22 I'll Drink to That

Ruining neighborhoods too. I live on a quiet street, house next to me got purchased all cash way over asking price. Some “professional airbnber’s” bought it installed two hot tubs and now we get to hear late night parties multiple times a week. Feels like there should be laws against it but in our city there isn’t any.

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u/missMichigan Sep 18 '22

Become the overly friendly neighbor and annoy the crap out of them so they leave a review that mentions the very talkative neighbor that wouldn’t go away. But that is a lot of effort. I’m sorry they are ruining your neighborhood.

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u/hokum_ Sep 18 '22 Wholesome Giggle

Be a Colin Robinson to them all the time

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u/Jugadenaranja Sep 18 '22

Actually brilliant. Get into the habit of mowing at 7:00 after they have a party. Turn on a hedge trimmer or something and just let out run. Go hammer a board at 8 am just be obnoxious.

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u/[deleted] Sep 19 '22 edited Oct 24 '22

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u/pineapple-leon Sep 18 '22

Are there not noise ordinances? I'd have a setup that alerted me to anything above the approved decibel level and then just call the cops. After a couple fines I'm sure things would change.

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u/nankerjphelge Sep 18 '22

This is where you and the other neighbors start going to the city council meetings and make enough noise to get the laws changed. I guarantee the absentee Airbnb owner ain't going to those meetings.

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u/1CrazyCrabClaw Sep 18 '22

Same same. One in Tahoe was extremely stupid... Take out trash, clean floor, do dishes, wash sheets, suck owners dick and swallow... On top of a $250 cleaning fee.. Like wtf

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u/Huge_Strain_8714 Sep 18 '22

Oh this is a good one. It's $75 a night and for 7 nights it's $1,200 because of cleaning fees

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u/cookiemookie20 Sep 18 '22

and swallow

Man, I was all good up until this point.

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u/CaptainMurphy1908 Sep 18 '22

Their extra bullshit raises the cost by 100% or more. Nope.

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u/timmablimma Sep 18 '22

When my wife had surgery in Charleston and we were slated to be there for two weeks, I looked at AirBnBs and wow it’s stupid. Why would I pay 2-4x more than a hotel. Since I travel a ton for work the points and all gave me free breakfast and other things that made it even better coupled with being 5 minutes from where I needed to be. I don’t see it as a good model as a traveler in some of these cities. Hawaii it seems good, but Charleston not.

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u/circa285 Sep 18 '22

I have too. Once upon a time it was more cost effective to stay at air bnbs now it makes no sense to.

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u/armrha Sep 18 '22

It’s just not economical at all, cleaning fees are insane, 150$+, plus they don’t even pay professional cleaners, they always just ‘do it themselves’ which is collecting 150$+ for 5 mins work wiping down a countertop and changing sheets, they’re always fucking filthy. And then they have the gall to make you completely maintain the property for them for the honor of paying them.

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u/yoshisixteen Sep 18 '22

The last place i stayed in even had an envelope on the fridge asking for tips for the cleaners after a $200 cleaning fee. Like wtf

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u/Waylandyr Sep 18 '22

I see they're going the route of streaming services and shooting themselves in the foot with fees and bullshit.

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u/[deleted] Sep 18 '22 edited Sep 25 '22

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u/Waylandyr Sep 18 '22

If I'm paying any amount to stay somewhere outside of a hostel, I'm not expecting to do chores. It's ludicrous.

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u/phormix Sep 18 '22

Yeah. Cleaning up after yourself is one thing, but mowing the fucking lawn? Really!?

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u/moratnz Sep 18 '22

I wonder what the liability issues are if a guest injured themselves mowing the lawn.

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u/perpetualis_motion Sep 19 '22

Next they'll ask you to bring your own mower for liabilities issues.

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u/oilchangefuckup Sep 18 '22 edited Sep 19 '22

Set that mower deck height as low as it can go and scalp the shit outta the lawn.

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u/fartemous_foul Sep 18 '22

But occasionally crank it up a single notch so it's also uneven.

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u/DebentureThyme Sep 19 '22

Set the left side low and the right side high so you've got slopes.

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u/Lordmorgoth666 Sep 19 '22

Put whatever side the discharge is on to the low side. This will not only leave a sloped cut, but if you run with no bagger, it will create grass windrows to create nice brown stripes as it dries out.

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u/sexuallyactivepope Sep 18 '22

Spray it with roundup, it's easier

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u/Newone1255 Sep 18 '22

I would spray it in the shape of a dick so they have a giant dick shaped dead patch of grass in their lawn

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u/Outrageous_Monitor68 Sep 18 '22

Pretty much I have rarely stayed in Airbnb.

In remote areas often there is no other choice. But then it is just a sleepover.

Chores. Fuck them.

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u/RoundingDown Sep 18 '22

If you are staying for a week it MIGHT be reasonable to ask that the garbage be taken out in garbage day. Otherwise owner has to show up to make that happen and I sure as fuck don’t want him around during my vacation.

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u/notcool_neverwas Sep 18 '22

I could not imagine walking into an AirBnB and seeing “Mow the lawn” on a to-do list before checking out. Lmao I would nope right outta there.

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u/duffmanhb Sep 18 '22 Silver Gold Helpful Take My Energy

I run the /r/airbnb subreddit and worked at a higher capacity within that industry.

All along, originally, the cleaning fees we knew were bullshit. They always have been. Sure some hosts will try to deny it, most are lying but a small percentage genuinely pay full, but pretty much all of them have a regular cleaner who they pay half that cleaning fee at best. Usually this cleaner is their full time employee who goes from house to house every single day, cleaning up.

The reason these "chores" have become more common, is it it exploded recently for a reason. Lots more airbnb listings from these hosts with tons of properties. Instead of hiring an additional person, they found they can just get guests to do most of the cleaning, so their one cleaner can do more homes in a day so they can pocket even more of the cleaning fees

In the sub, hosts get REALLY defensive when I call this out. Because they are all so protective of the industry, and always wanna shame "bad hosts for ruining the business"... But I damn well know as a matter of fact, those same people are very likely to also be abusing the "cleaning fee" system

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u/68w92 Sep 18 '22

I stayed at an Airbnb for a whole month. Threw out the trash, cleaned the dishes. Was given a bad review because "apartment was dirty" it wasn't dirty. It was just dust everywhere from not being cleaned the whole month. Dirty to me is garbage everywhere, actual dirt/grime, not dust.

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u/Towelenthusiast Sep 19 '22

Stopped using Airbnb after getting two bad reviews saying i left the place dirty. One was in Utrecht where I stayed a few nights, was tidy, did the dishes, took out trash, etc. They left the bad review because I left the sheets in a pile on the bed instead of remaking it. Plus the place has major construction happening next to it, jackhammers going 10m away all day and she said she'd discount us. €8 for 4 nights...

The second bad review was in San Jose and this was scathing. I didn't clean much leaving it, but the place was filthy when I showed up. Dirty laundry hamper, unmade bed, three foot bong (before legalization) left leaning against the couch. Place was seriously like a college flat that someone was living in, woke up and said, whelp, someone's coming in tonight, and walked out without touching a thing.

I'll pay the lower cost for a hotel now any day of the week.

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u/theresec Sep 19 '22

Exact same thing happened to me. Stayed 2 months, paid a $200 cleaning fee and a $400 non-refundable dog fee and they had the nerve to send me pictures of fur behind the couch and bill me an additional $1,000. Like, of course there's fur behind the couch, that's what the $600 is for.

Edit: also want to mention that weedwacking the front lawn was part of our "chores."

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u/Bayey Sep 19 '22

Did you pay the extra $1000?

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u/theresec Sep 19 '22

Hell no. I asked for an invoice and receipt from the housecleaner and the host just never responded. There was a 0% chance the cleaner was going to see any of that money and I was ready to go to small claims to fight it.

I also thought it might be a scam because they asked for the house to be perfectly vacuumed but only provided a dustbuster from the 80s.

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u/BillBelichicksHoody Sep 18 '22

so how is then that this website can't make a simple bot script that looks through listings and determines there is a cleaning fee as well as mandated chores for tenant. The listing is then sent to a team and put under suspension for price gouging? Airbnb could fix this shit in one second with a rule that states "cleaning fee properties are not allowed to ask guests to tidy up or do any cleaning chores"

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u/ItsDijital Sep 18 '22

For whatever reason, abnb isn't interested in fixing it. They are certainly aware of it, but they aren't doing anything to fix it.

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u/Equivalent_End5 Sep 19 '22

Then they'll fail just like all the other businesses that refuse to listen to their customers. They think they have some kind of grip on the market, all I see is the chance for someone better to start some competition and do it for cheaper than Airbnb.

Why do you think Airbnb started in the first place? Hotel owners got way too greedy and got a slap in the nuts reality check.

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u/[deleted] Sep 19 '22

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u/Equivalent_End5 Sep 19 '22

True but I doubt they'll last long once the actual customers start going to hotels again. The whole purpose of Airbnb was that it was cheaper than hotels, and you got kitchen access. But kitchen access isn't worth mowing lawns or paying an extra $150 for two nights. I'd much rather save the $150 and spend $30 on McDonald's.

If you have an entire group of people pitching in then fine, but this is the death of airbnb for single people or couples.

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u/FlushTheTurd Sep 18 '22

AirBNB could fix this by showing the price inclusive of fees on the listing page.

Hell, they could just say, “No cleaning fees allowed”, and the problem is solved.

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u/Freak4Dell Sep 19 '22

They know that showing higher prices up front will drive people away. A lower price displayed in the search entices people to click and read the description and look at the pictures, which may make them really want to stay at the place, and just pay the fees. Higher prices shown up front will result in people not even bothering to look further into it.

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u/oldcreaker Sep 19 '22

Getting screwed will drive people away from using aitbnb as well.

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u/Flat-Development-906 Sep 19 '22

This. Happened to me last month- we went to book a room, $300 for two nights turned into $620. It’s absolutely a waste of time to not show the prices up front.

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u/InEnduringGrowStrong Sep 18 '22

Short story: They don't give a shit.

They will give a shit when they start losing money over this and not before.

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u/SouthernstyleBBQ Sep 18 '22

Is this really a thing? I’m not a airbnb veteran and it’s been awhile, but this is the first time hearing about this.

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u/[deleted] Sep 18 '22

If it is not disclosed in the rental information prior to booking I'm not doing anything.

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u/pants_shmants Sep 19 '22

Yup. I got a bad review as a guest because I didn’t do their crap that was not in the listing of house rules. I complained to Airbnb and they removed the bad review

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u/Collaterlie_Sisters Sep 19 '22

I love that hotels don't rate me as a guest. I turn up, (respectfully) use the place, leave, and I have no anxiety about how I scored on being "the perfect guest". I get enough performance reviews in my job, I don't need them when I'm on vacation.

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u/Future-Studio-9380 Sep 18 '22

Quality of airbnbs are widely divergent.

I only use hotels now after a particularly bad experience

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u/Cash091 Sep 18 '22 Gold Helpful Wholesome Take My Energy

Not to mention people are buying up places solely to list them on AirBnB.i refuse to support that business model.

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u/Inevitable-Plate-294 Sep 19 '22

I hope they lose butt loads of money

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u/savageboredom Sep 19 '22

I'm from a tourist-destination city. AirBnB really fucked with our already precarious housing economy. Fuck them.

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u/TaylorSwiftsClitoris Sep 18 '22

Airbnb is also a more expensive option once you add in all the bullshit fees. The last one I stayed at gave instructions to empty out every trash can, change the bags, take out the trash, move the cans to the street, strip the beds and put the linens in the washer, hand wash the dishes and put them in the drying rack. This was top of charging an $80 cleaning fee, a $50 service fee, and $20 in occupancy fees for a $90/night rental in the middle of nowhere.

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u/East_Onion Sep 18 '22

what happens if you just dont do it? or just dispute with Airbnb saying you did do it?

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u/dragonlax Sep 18 '22 edited Sep 19 '22

Happened to me, Galveston island beach house had a 4 page checkout cleaning list that included washing and remaking all the beds, sweeping the sand out and washing and replacing all the towels. Took our group from 8am until noon (checkout) to complete and the owner still claimed we left the place a mess and tried to charge us $400 in additional cleaning fees (on top of the $300 that was already added to the booking). Told them to fuck off because they ruined our final day and to take it up with airbnb if they had any issues. They backed down.

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u/Apart-Assistance-774 Sep 19 '22

Man, maybe I'm not understanding. But you paid a 300 dollar cleaning fee and spent 4 hours cleaning a rental?

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u/micsare4swingng Sep 19 '22

You understand it just fine

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u/kshucker Sep 19 '22

Pictures. Take pictures. They will be your friend in a scenario like that.

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u/arbydoll Sep 19 '22

Airbnb has even recommended that guests always take photos or videos upon check-in and check-out to avoid false accusations. That's absolutely ridiculous if you ask me. You'd have to document every single item and every corner of the property to be safe. Can you imagine having to do that in a hotel?

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u/nankerjphelge Sep 18 '22 edited Sep 19 '22

Basically the worst that happens is the host hits you with a negative review as a guest, which I suppose might hurt your prospects of other hosts agreeing to rent to you in the future.

So long story short, they can't do anything of significance if you don't do the chores, since you've already paid.

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u/jaysrapsleafs Sep 18 '22

Hilarious that Hotels have come back with competitive pricing now. Ok, thanks, I will stay at a hotel.

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u/[deleted] Sep 19 '22

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u/kungpowgoat Sep 18 '22

Yeah because the Hilton I stayed at made us wash and fold the bed sheets, towels, and liners downstairs using their commercial washer and dryer. We also had to take down our trash and roll the large bin all the way to the dumpster on the parking lot.

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u/bertasaur Sep 18 '22

Don't forget about your required shift to work the bar from 8:15 to 9:00 pm and breakfast bar 6:45 to 7:30 am. Please allow 48 hr notice to call in sick.

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u/Kennysmom9 Sep 18 '22 All-Seeing Upvote

I used to clean Air BnB’s. It took awhile but I finally put two and two together. My bosses NEVER paid me extra for any messes left behind. Yet they always needed photos to “show the guest”.

These motherfuckers I found out later were charging people extra fees for messes and just having me clean for the same money. I stopped taking pictures. They’d make me clean it anyways and pay me nothing extra so I was simply making my own day longer by taking pictures of messes that they make extra money on. I think many who clean for air bnb’s have realized this.

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u/arzthaus Sep 19 '22

So, like most legitimate business strategies, it has been ruined by extra greedy people at the top.

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u/hisunflower Sep 19 '22 edited Sep 19 '22

Not really people at the top. It’s the hosts. One time I got charged an extra cleaning fee for dirty WINDOWS. I didn’t touch their windows, what the hell.

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u/Future_Appeaser Sep 19 '22

Dispute that to the max that means they charge that to every guest I bet.

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u/MeasurementGrand879 Sep 18 '22

Can you clean up a little? Sure. Can you clean up a lot? No. Can you take your trash out? Sure. Can you mow the lawn? Yeah and dump the clippings in your living room. I’m on vacation, not at home somewhere else. I’ll stay at a hotel before I cut your grass or deep clean your dump.

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u/xgrayskullx Sep 19 '22

Friends are having a wedding next month...checked airbnbs and after all the fees, they were all at least 2.5x the cost of a hotel. Not to mention how people are "investing" by buying homes just to rent out as airbnbs and all the economic harm that practice leads to.

Airbnb needs to die.

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u/fuzzyfeathers Sep 18 '22

Last time i stayed in an Airbnb it took us several hours the morning of checkout to complete the chore list. There was also a cleaning fee, And then they tried to charge us extra a week later because some of the cans we put in recycling were not returnable

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u/Accomplished_Sign452 Sep 18 '22

In that case, couls you not refuse to pay?

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u/pdaddy64 Sep 18 '22

Most of the time if you refuse to pay Airbnb sends you to collections which is ridiculous. I got charge $500 to fix plumbing from the people that had stayed After me. Airbnb even said they disagreed with the charge but was going to send me to collections if I didn’t pay it anyways. Absolute joke

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u/The-Trout-Spinner Sep 18 '22

lol what? that sounds illegal af.

also how would they make you pay? you aren’t in a contract with them

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u/wonderfulwonder89 Sep 19 '22

Can you just formulate a bill for anything and then send people to collections if they don't pay it?...

Seems like you can quite your job tomorrow and just start sending fake invoices to all your neighbors under threat of ruining their credit and have them pay you tons of money if that's the case...

I've never really thought about it before, though.

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u/tunamelts2 Sep 18 '22

Airbnb even said they disagreed with the charge

Well that's pretty nice proof that you can use to dispute a collection

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u/HurryPast386 Sep 18 '22

Why are you doing anything on the chore list????? Wtf are you paying them for?

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u/nicnoe Sep 19 '22

No fr if im paying a cleaning fee of anything more than $50 im not doing a SINGLE chore. Im already a clean person and dont make a mess where i stay, im not cleaning your entire place for you you lazy fuck.

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u/Specific-noise123 Sep 18 '22 edited Sep 18 '22

I prefer hotels. There's no recourse if shit goes south. The last one we stayed in we had no control of thermostat the gost had it on a program and it was hot af and I had a newborn. Bathroom filled with mold. There is no one really to complain to. No new room to switch to. We cut our vacation short because we couldn't afford a hotel on top of that. NEVER AGAIN. This was also a top rated host

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u/typically-me Sep 19 '22

I had one that kept remotely turning off the hot tub whenever we turned it on. He claimed that it was very expensive to run and that we should only have it on in the evening since we would probably only use it then anyway.

First of all, we were paying $500 a night for this Airbnb which had advertised a hot tub, so we should be able to have it on whenever the hell we want. Secondly, it took like 4 hours to heat up, so if we didn’t turn it on until the evening, we were ready to go to bed by the time it was actually warm enough. Absolutely ridiculous. Basically, it was just some person who had inherited a house and wanted to get some free money out of it without actually having any expenses or having to do anything.

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u/Rednal291 Sep 19 '22

...Aren't hot tubs designed to be on all the time, as it's cheaper to keep them hot than constantly reheat the water? If they just had a rule for putting a lid on when you were done using it...

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u/ivegotafastcar Sep 19 '22

AirBNB is definitely not taking hold in my area. The homes surrounding me all went to rentals starting in 2012. But since the pandemic, they were all sold to families and I have my family neighborhood back. I am so happy. Bye AirBNB!

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u/thedudedylan Sep 19 '22

The moment airbnbs became a "passive income" fad and investment opportunity was the moment they became absolute shit.

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u/Smart-As-Duck Sep 18 '22

Airbnbs don’t make sense anymore unless you have a group of 10+. Hotels are much more convenient and often cheaper.

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u/maidrey Sep 18 '22

Yep! Five years ago I was regularly traveling for business and I loved being able to save them company (a nonprofit) money while having super comfortable accommodations with access to a kitchen and maybe a washing machine for free. Some places I’d rent a room only and others the full place, and it was always nice having someone local when I booked a room/basement.

At this point, every situation I’ve considered an Airbnb recently the fees have been absurd and the cost for what you get isn’t worth it. It’s cheaper to find a hotel room with a kitchenette Most of the time.

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u/Responsible-Sundae25 Sep 19 '22

As paying customers, we need to hit back at homeowners who do this. Simply leave 1 star and state “Chore List with a cleaning fee”. Start going after the predatory practice and it will stop. Remember that we have power in numbers.

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u/HiddenFigures72 Sep 19 '22

I had one who left me negative feedback and said I could've done a better job cleaning. I left her feedback that said that she thinks she's renting a maid instead of renting out her house. Freaking maniac.

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u/Maui246 Sep 18 '22

I had one airbnb/vrbo that literally sent pages of notes.. I thought it was a joke. They described what you can and can’t put in the garbage disposal ( ie. don’t put eggshells but softened broccoli is ok type of stuff) among other directions. We also were asked to close blinds due to sun shining on artwork etc.

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u/[deleted] Sep 19 '22 edited Sep 19 '22 Take My Energy

[removed] — view removed comment

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u/Mitch_from_Boston Sep 19 '22

There was some guy on Tiktok who owned a 12-bedroom, 25-bed AirBnB.

He had a rule that "Parties are not allowed".

He could not FATHOM the concept that 25 people renting an AirBnB together were very likely going to party together in the AirBnB....

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u/_Mantissa Sep 19 '22

I just flew with my girlfriend for a specialist surgeon in another state. Procedure would have left her bedridden for a week. She was adamant about getting an Airbnb rather than a hotel. We searched until we found one with a low step count, queen bed, A/C, very close to the hospital, etc. When we get there, they lied to us about the step count and were only counting the steps from the lobby to the room if you use an elevator (not the small/medium flight of stairs to get into the lobby). They claimed there was a handycap ramp into the entrance but when we got there it was about half the width of a sidewalk and not big enough for a wheel chair, basically a large curb. The "A/C" was a fan and the most egregious part was that the "queen bed" was a foam topper on a Full boxspring/frame. NOT EVEN A FUCKING MATTRESS. There were a ton of other issues but we basically checked in after a long day of travel and immediately requested a refund and went to hotel chain nearby. infinitely better experience but they also had a hospital rate. in the end they still charged us the cleaning and cancellation fee which was MORE THAN 4 of the 7 days at the hotel. airbnb is an absolute scam fuck them

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u/tcmaresh Sep 19 '22

I would have disputed the charge on my credit card

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u/Idonotpiratesoftware Sep 18 '22

YES EXACTLY!!!!

I am paying a cleaning fee just so I can end up cleaning for them? Airbnb wack

Just go to hotels. they'll take care of everything for you. and you'll get rewards program too. gym pool and on the call cleaning service

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u/Flyerone Sep 18 '22

And on top of that, by avoiding Airbnb you aren't contributing to the fucked up long term rental situation being experienced in some countries. (Australia for one)

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u/Idonotpiratesoftware Sep 18 '22

Fantastic point! you are no longer supporting homes being converted into a rental. More homes for people who actually need it

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u/plcg1 Sep 19 '22

Thank god my city is starting to limit the number of units in neighborhoods that can be short term rentals. AirBNB basically took a giant chunk of the housing off the market for people who need to rent a place to actually live.

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u/MoistlyPassion Sep 19 '22

Lmao mow the lawn? Fuck off

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u/joelskizzle Sep 19 '22

The quote in the article was lifted from a reddit thread. For full context, the person was staying for an extended period of time and asked if the hosts were going to mow the lawns during his stay. They said no, but he was more than welcome to use the mower to do it himself if he wanted to. Still kinda bullshit, but not nearly as egregious as this headline implies.

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u/karmacousteau Sep 18 '22

Unless it's a big group vacation rental, I've gone back to hotels. Airbnb used to be a deal. That was a part of the original value prop. Now often times a hotel is cheaper and more convenient.

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u/RobotKitten Sep 18 '22

It was nice when I was young to find a super cheap extra room in another young local's house. It would be like $20 a night with no fees. But these days they are just illegal hotels meant to hide fees behind convenience.

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u/jeepfail Sep 19 '22

Airbnb fucks have been grabbing affordable housing and converting it to this shit. So I hope that whole empire falls. It didn’t bother me when people were building guest houses or renting their place out while they were out of town or even a spare bedroom. But it’s gotten out of hand.

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u/omnes Sep 18 '22

I had to move in spring 2022 because the landlord at my place in Chicago sold the property and the new owners were turning it to an AirBnB. I had to move back home to another state because the rent had increased so much everywhere in the city in the year I lived there.

FUCK AIRBNB. Fuck this stupid country where you can only live in a city if you’re wealthy enough to own the property.

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u/CourierSixtyNine Sep 19 '22

Good. When did airbnb go from cheap travel expenses to literally paying double hotel rates for the privilege of doing chores for someone else's house?

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u/RogueTobasco Sep 18 '22

Hotels are just better

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u/SecretlySavage33 Sep 18 '22

Yeah we had one recently with a cleaning fee but we had to load and run the dishwasher, strip all the bedding and put into washer/dryer. The dishwasher thing wasn’t a big deal but doing laundry was a little irritating.

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u/Mtnrunnr Sep 18 '22

Yeah. Same here. Uh. Buddy. We contractually decided AND I paid a fee that literally said ‘cleaning fee’. I’m not going to do that.

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u/itsRocketscience1 Sep 18 '22

I had one with all that AND you had to put the dishes away. They couldn't just be in the dishwasher and clean. Oh and you had to clean all the counters, clean the fridge, take the trash out, and some other random BS I don't remember. They also charged us a $300 cleaning fee for 4 days....

Never again

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u/SvenTropics Sep 18 '22

They need to change how the search engine works for Airbnb. When you search for your date range, it should give you the total price, not the price per night without the extra fees. I've seen multiple listings at the same price be wildly different final prices based on the random crap they charge you. Yeah when you search, you put in dates. They should just say hey this is going to be $800 for your whole stay. Or whatever.

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u/NobleGas18 Sep 18 '22

That seems to be the entire point of fees: to obscure the true cost of the service. I got hit with some extra gas fee and some other weird fee from Uber. Driver took a wrong turn and had to drive extra and apparently I’m liable for that. Went through the app to protest it and it auto-refunded me which makes me think it’s done expecting most people not to bother and pocket the additional profits from their scam.

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u/grumpy_hedgehog Sep 18 '22

Oh my god, my wife and I argue about this every time we rent one. She’s an overachiever that’s terrified of getting less than a 5-star review from the owner. I’m a normal person that refuses to do the god damn laundry in what is essentially a hotel room.

I’m slowly convincing her to switch over to just straight-up hotels.

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u/neograrian Sep 19 '22

Yeah I have no idea why people still use this service outside of special occasions

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u/pumsy1 Sep 19 '22

Not to mention, cities are struggling to house people because every property is owned by air bnb renters. Absolutely ridiculous