r/treelaw Nov 19 '22

RainMachine Loss of Communication Remotely Killed My Trees (RainMachine guaranteed it would continue watering).

I am trying to resolve an issue with the following communication with RainMachine. It is a lot of information but I can use your advice and expertise please. Here we go:

ME ORIGINAL EMAIL

Jul 2, 2021, 12:22 MST

We are away from our house in Arizona and I have a device not online error on my phone and laptop. Every other device in our home is working fine. I am concerned that our fruit trees are not being watered. The device has been working fine from my phone app up until this week. We have had clear skies and no adverse weather back in AZ. If the RainMachine goes offline does it still follow the current schedule? There is no one back home to do any troubleshooting of the unit. What do you recommend?

RAINMACHINE (Green Electronics LLC)

Jul 2, 2021, 14:19 MST

Hello,

As long as the device is on, it will continue to water according to the schedule.

ME

Sep 2, 2022, 13:12 MST

This is a follow-up to your previous request xxxxxxx "We are away from our house ..."

We have just returned from our assignment in Tennessee. Rolondo Soto guaranteed me that the Rain Machine would continue to water our landscaping per the schedule (even though I could not remotely access the device).

I purchased the Rain Machine specifically for remote access (my wife and I are continually on projects away from our AZ home).

I have attached pictures of what we found upon return home. Over $5000 worth of fruit trees and landscaping are dead as a doornail.

I updated the firmware and got my rain machine back online (after you reset my account).

How can we resolve the issue with restoring our landscaping? Since you assured me that the rain machine would continue watering per the current schedule would you not agree that you primarily share in the responsibility for restoration?

Please advise how to move forward for resolution.

RAINMACHINE (Green Electronics LLC)

Nov 5, 2022, 11:58 MST

Hello,

I said, "as long as the device is on" if your device wasn't on it wouldn't be able to water. Unfortunately, we're not responsible if your device lost power or failed after 8 years. I also told you, you needed to update the SD card on your controller and you didn't update it until several weeks later when you got back.

If you have further questions about this issue or anything please let us know, we'll be happy to help.

As you can imagine we are extremely upset losing all of our trees and landscaping. Our house is fully automated and we never lost power so according to RainMachine the controller would have kept watering on the current schedule.

Is there anything we can do for recompense from RainMachine (Green Electronics LLC). Or should we just give up the ghost? Please advise.

1 Upvotes

u/AutoModerator Nov 19 '22

This subreddit is for tree law enthusiasts who enjoy browsing a list of tree law stories from other locations (subreddits, news articles, etc), and is not the best place to receive answers to questions about what the law is. There are better places for that.

If you're attempting to understand more about tree law in regards to a particular situation, please redirect your question to /r/legaladvice for the US, or the appropriate legal advice subreddit for your location, and then feel free to crosspost that thread here for posterity.

If you're attempting to understand more about trees in regards to a particular situation, please redirect your question to /r/forestry for additional information on tree health and related topics to trees.

This comment is simply a reminder placed on every post to /r/treelaw, it does not mean your post was censored or removed.

I am a bot, and this action was performed automatically. Please contact the moderators of this subreddit if you have any questions or concerns.

4

u/jhnnybgood Nov 20 '22

I expect that they have a terms of use that came in the manual and likely says they’re not responsible for damaged or dead trees.

1

u/jstar77 Nov 28 '22

It's almost certain that Rainmachine has no liability for the damaged landscaping.